"We’ve seen an increase in people using the new systems, skips and scaffolds is up to 73%, blue badge is up from 43% to 68% since we launched that – we are starting to see a definite shift. We want to provide digital services that are so good that people …

"We knew that Remind+ would reduce our DNAs, but we were and continue to be pleasantly surprised by the actual results. Departments such as Endoscopy have seen substantial increases in patient attendance. When it's noticed on 'the shop floor', we know that we are moving in the right direction."