“Not only have we successfully completed the project in a record three months, but as a result we have also managed to handle more enquiries with the same number of staff. This success is due to Neocase teams’ involvement in implementation and their support in conducting the change, and because …

“Previously, administrators responded directly to questions asked by staff. On the one hand, administrators were frequently getting interrupted, which was a problem for them in organizing their work. On the other hand, the answers given to employees were sometimes inconsistent. An internal satisfaction survey backed up this analysis.”