Neocase Software provides SaaS software solutions to HR and Finance Service Centers. Their clients use the solutions to improve their employee, customer and supplier experiences while reducing administrative costs through processes automation and workflow efficiencies. The solutions’ modules include collaborative Case Management, Business Process Automation, Electronic Document Management, Personalized Knowledge Base, Self-Service Portal and Analytics.
“Previously, administrators responded directly to questions asked by staff. On the one hand, administrators were frequently getting interrupted, which was a problem for them in organizing their work. On the other hand, the answers given to employees were sometimes inconsistent. An internal satisfaction survey backed up this analysis.”
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