Neocase Software provides SaaS software solutions to HR and Finance Service Centers. Their clients use the solutions to improve their employee, customer and supplier experiences while reducing administrative costs through processes automation and workflow efficiencies. The solutions’ modules include collaborative Case Management, Business Process Automation, Electronic Document Management, Personalized Knowledge Base, Self-Service Portal and Analytics.
“When EE was first formed in 2010 we had a contact optimization strategy and tried to deliver efficiency through optimizing our self-sufficiency opportunities and also through optimizing our Tier 1 front help desk service. We recognized the challenge of redesigning our existing model to achieve optimization and were committed to finding the right solution to support our business objectives.”
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