Neocase Software Testimonials

“When EE was first formed in 2010 we had a contact optimization strategy and tried to deliver efficiency through optimizing our self-sufficiency opportunities and also through optimizing our Tier 1 front help desk service. We recognized the challenge of redesigning our existing model to achieve optimization and were committed to finding the right solution to support our business objectives.”

“We did a comprehensive search and selected Neocase as our vendor of choice. They were up and running in 90 days, the most cost-effective solution, and their Case Management and Knowledge Base modules were significant in our truly obtaining the benefits of our shared services department.”