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“We are a heavy Net Promoter Score (NPS) company with a focus on customer experience. Anything we implement from a technology perspective has to improve the customer experience and at a minimum, maintain NPS.”
"Since adding Mindful, our brand has grown, and this year we were able to manage agent efficiency more effectively while capturing that customer experience."
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep …
Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using …
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