The solution that we have from Mimecast allows us to provide a webmail service to our end users irrespective of whatever we have to cope with within our own IT architecture. And that’s part of a compelling reason for our globalisation – it’s a significant advantage over most of the other solutions we’ve seen in use in the rest of the Group. One of our offices that was protected by the Mimecast solution had an issue with its local email server. The DR features of Mimecast were very quick and easy to switch on allowing continued use of email for engaging with our clients which has reinforced the need to roll it out more extensively within the group.
After a thorough evaluation process, The Salvation Army UK Territory selected the Mimecast solution. Croft knew that Mimecast’s Software-as-a-Service (SaaS) email management solution met his requirements of providing comprehensive email security and eliminating spam and viruses before they hit the network. Having full visibility of the email trail is also crucial if there was ever a need to investigate inbound or outbound email. Being protected by an industry leading SLA gives Croft the final boost of confidence that he made a sound decision.
After an extensive evaluation of numerous email archiving solutions - both cloud-based and on-premise , Mimecast was a clear choice. Its Unified Email Management (UEM) solution met each of the group’s requirements while delivering several additional benefits at no extra cost.
One of ARHD’s clients, for example, is a growth equity firm with an email retention policy that requires that they maintain an archive of all email, forever. The firm’s in-house archiving solution was becoming cumbersome as volume grew, taking up costly storage space. Plus, when the firm needed to conduct a search for a message – which happened frequently – there was no way to access email for the entire organization conveniently; the solution required searching each specific mailbox or PST file individually. “The client would have us do the work, because the tool was so cumbersome, and each search took us days to complete ” Lippy says. “It would cost our client thousands of dollars each time – as much as $12,000 in one case – so the costs were really adding up. To top it all off, we weren’t confident that the searches were even complete due to the limitations of their tool. We knew there had to be a better way to do it, for the client and for us.”
Phase 2 of Au Bon Pain’s Mimecast implementation includes theroll out of disaster recovery capabilities, and Abrams is consideringadding the ability to failover seamlessly to Mimecast, including tosmartphones with the Mimecast Mobile Access solution. “New disasterrecovery capabilities bring us real peace of mind on many levels. First,to be able to fail over in the event of an outage or other challengewill ensure that our business and cafes remain fully operational, andsecond, with Mimecast, we’re able to replicate our email system easily;replication would have cost us as much as $100K without Mimecast inplace,” Abrams concludes. “Mimecast has exceeded our expectationsin every way!”
Our County Administrator takes the Sunshine Law very seriously, and he felt that our inability to complete these requests quickly was not in keeping with the spirit of the law,” says Kristine Johnson, Enterprise Technology Manager at Pasco County Government. “He tasked the IT team with finding a way to accelerate the process, so that we could fulfill public records requests involving archived email at low or no cost.
Having Mimecast manage Hayes’ email means Whelan’s team is now free to focus on development rather than housekeeping. As well as developing the company intranet, the team has been able to develop a SQL reporting structure which enables the solicitors keep a thorough check on all aspects of each case they are working on – a clear benefit for Hayes’ customers. In addition, the team is free to spend time training the entire Hayes’ staff on all aspects of the IT system, including holding Mimecast workshops.
With an existing AS/AV solution that didn’t deliver the desired protection or support, McNair was at risk from possible network downtime, which could jeopardize the firm’s ability to operate. Since implementing Mimecast, however, the firm is already seeing the benefits of the proven solution. “Mimecast offers much better spam filters than our previous tool and the change in the amount of spam that actually reaches user inboxes has been measurable; I can literally see the improvement on a daily basis,” Kirton says.
Mimecast’s automated archiving allows Memorial Hospital’s IT staff to recover archived email in just seconds, so that whether Patterson’s team needs to respond to a legal request or to an employee seeking a “lost” message, archived emails are always within reach. “Before Mimecast, if we had been faced with an eDiscovery request, we would have to manually search through PST files on our tape backups – if they even existed for that user – or the user’s local inbox. It could take days or even weeks, and even then, I’m not confident our response would have been complete or accurate,” Patterson explains. “With Mimecast, we can access archived email in seconds using a simple search interface. Plus, when regulations change, Mimecast is flexible enough to accommodate our new requirements.”
RAF Technology, Inc. is a leader in advanced pattern and image recognition, intelligent information extraction, and data verification solutions for enterprises, government agencies, and postal authorities. RAF provides flexible software solutions that enable organizations to process mail more effectively, capture relevant information, and verify data to reduce costs, increase productivity and grow revenue.
The product did not include archiving features, and that had also become a big pain point, according to Windom. If an email was less than one day old, it could be retrieved from backup relatively easily. Older than that, and the procedure was more complicated. The user would have to correctly identify the date on which the email was sent or received. Then, Windom or his colleague would have to restore the entire email database for that date – which took 7-8 hours. Next, they would have to restore that person’s individual mailbox, and manually review all the messages until they found the right one. If the user picked the wrong date and the email wasn’t there, they would have to start the process over. “As you can imagine, it sometimes took us two business days to retrieve one message,” recalls Windom. “And we tended to receive a retrieval request about once every two weeks. With just two of us on staff, it took up a lot of time.”
Mimecast’s search and retrieval functionality enables users to locate individual messages. “Previously, if someone needed to retrieve a message, but they didn’t remember exactly when they had sent it, we had to restore their entire mailbox and then help them find the message that they needed. Now, because everything is indexed when it is stored, you simply search for the sender, the time window and a key word and you get results within seconds.”
Benefits • Seamless email continuity, even during Brisbane floods • Seamless data migration to a tamper-proof archive in the cloud • Archives are compliant and secure, whilst enabling simple user self service • Native iPhone, iPad and Android apps strengthen staff mobility • Single, unified solution eliminates complexity, saving time and money www.mimecast.com 2013 MIMECAST ALL RIGHTS RESERVED
With a team of just six responsible for all IT functions at Tonkon Torp, the Mimecast implementation has helped the firm’s IT team improve their own efficiency. “The number of users calling the help desk to complain about spam or viruses has declined by about 90 percent,” Enroth notes. “Plus, since Mimecast allows us to control the way questionable email is quarantined and retrieved, when we need to determine if an email is in the spam filter, we can do so every two hours—a frequency we set—rather than once a day, the frequency established by our previous vendor.
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