2339 Microsoft Dynamics 365 Testimonials

“We chose Dynamics 365 because we can handle marketing and customer service in the same place and the same platform, which helps us serve customers better.”

"We now have the capabilities that we need to transform the consumer experience and optimize business processes worldwide to be an even more agile, successful enterprise."

"There is a big shift away from the brick-and-mortar style of banking to digital banking’, says Ashfaq Bandey, Vice President Human Resources at Mashreq Bank. ‘The challenge is offering your customers everything digitally and, at the same time, making sure their data is secure."

“We had difficult requirements for Dynamics 365 because we had to share information between business units to provide a 360-degree view of the customer, but we must be careful about what data is shared and ensure we meet regulatory requirements. We classified the information to identify what we can share globally and what needs to stay with the right people."

“We recently migrated our queue management to Microsoft Azure, which integrates with facial recognition. Visitor registration now happens automatically and time is saved for contractors. Instead of filling out forms, they can engage with our agents for advisory services.”

“We introduced Dynamics 365 to save costs on procurement and licensing of physical servers. We had high demands when it comes to cybersecurity. Thanks to Microsoft our database is now secure and able to connect with other entities, such as National Treasury’s Supplier database.”

"It is an important tool to help Marketing Managers to perform a more intelligent, automated and with many more resources. I am convinced that from now on it will not be possible to continue obtaining results without this type of technology."

“Office 365 provided us with reliable collaboration and communication to empower our employees. Through Dynamics 365, we are able to engage with citizens, businesses, and government entities on any channel or device, effortlessly. This makes it easy for agents to meet rising customer expectations."

“Incorporating Adobe Sign within existing SharePoint environments and department workflows gives state employees more options for an integrated solution to send and track documents.”

“Ubiquitous, contextual collaboration drives agility and accelerates the business. It was a major driver behind adopting Teams and the move to Microsoft. Today, software architects in North America; support staff in Hungary, providing service to globally distributed R&D; sales, finance, and supply chain constituents; regression and deployment testers in the Philippines; and developers in India—everyone uses Teams for video calls and meetings to work together around the world.”

"When looking at cloud computing platforms, we’ve found that aligning with Microsoft will deliver a tool set that gives you superpowers in solving your customers’ problems and enhancing your own value."

"We use Microsoft 365 to improve our competitive edge with enhanced training and better connections with our retail associates. As a result, we’re delivering better service and increasing sales."

"If your mantra is to create fans in every interaction, what better way than to recruit fans as your first line to talk to customers."

“Because so many technology companies now offer their products as services, customer experience has become critical to how they compete and how they grow.”

“ITRAK allows our managers, general managers, and health and safety advisors to quickly and effectively… look for trends on both proactive and reactive reporting.”