"Japan's manufacturing industry is currently facing a shrinking workforce as well as the associated challenges of transferring and passing on the high skills of experienced workers. COVID-19 made us all realize that a pandemic, which we thought was only something that happens in movies, could happen at any time without …
“Creating a unified global platform with shared data and processes was essential for efficiency and growth. Dynamics 365 gives us real-time data for decision-making, flexibility, and speed in our expansion."
“Before Dynamics 365 Finance, audits were a reactive scramble. Now, we’ve built a repeatable, proactive process that gives auditors what they need before they ask.”
"We needed a platform to centralize everything and ensure reporting accuracy."
“Dynamics 365 provides us with abandon call rate and average speed to answer metrics. This helps ensure our advisors are available and answering calls as quickly as they can.”
“We get more than 700-800 calls and 20-50 chats a day. We strive for first-call resolution, with around 80% of members’ calls currently resolved at the first point of contact.”
“With all communications managed in Dynamics 365, our digital advice center employees get a 360-degree view of our members. As soon as a member initiates a call or chat, the member’s full profile is available to the advisor on our MRM screen, displaying all the products that member has as …
“Our goal is to have positive interactions with our members, and we’re using the sentiment analysis from Dynamics 365 Contact Center to get a sense of how our members feel about us so we can adjust if we need to.”
“Now, our contact center team can see everything in a single view: Who is this customer? What did they talk about last time? What is their journey? Having that information at our fingertips in Dynamics 365 is incredibly powerful in a business where relationships can span decades.”
“That’s why we’re investing heavily in technology to provide better services on demand as much as possible."
“Intelligent use of technology keeps our customer’s needs at the heart of the transition to clean energy, and that’s why we selected Dynamics 365 to support us on that journey given it is flexible, configurable, and aligned to our overall technology strategy.”
“As we continue our transformation, we will also be offering sustainable solutions including solar panels, air sources, heat pumps, and electric vehicle chargers.”
“We used a homegrown legacy solution that integrated a number of internally built applications to manage customers, field employees, and products."
“With Dynamics 365, our engineers have confidence in the system working, with increased first-time install success and reduced job times, giving our customers a better experience. The richness of the Dynamics 365 platform enables us to grow our solution to introduce new products and services and quickly adapt to changing …
“This implementation of Dynamics marked a major technological shift for us. We aren’t just adopting new tools – we are transforming the way we work to be more efficient and sustainable.”
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