"The Dynamics 365 global implementation was a massive success, we’ve rolled out in over 40 countries using 8 different languages and our staff still find the application very intuitive and user-friendly."
“We provide company-wide online security training once a year, in addition to security training sessions for new employees. Through its regular meetings, NTT Communications promotes continual awareness-raising activities, including providing handbooks and manuals. At the end of the year, we have an event called Security Week.”
“Since moving to Dynamics 365 in the cloud, our CRM-ERP integrations are far more stable. We've eliminated many of the interface bugs that troubled our on-prem setup."
"We needed a platform to centralize everything and ensure reporting accuracy."
“Dynamics 365 provides us with abandon call rate and average speed to answer metrics. This helps ensure our advisors are available and answering calls as quickly as they can.”
“We get more than 700-800 calls and 20-50 chats a day. We strive for first-call resolution, with around 80% of members’ calls currently resolved at the first point of contact.”
“With all communications managed in Dynamics 365, our digital advice center employees get a 360-degree view of our members. As soon as a member initiates a call or chat, the member’s full profile is available to the advisor on our MRM screen, displaying all the products that member has as …
“Our goal is to have positive interactions with our members, and we’re using the sentiment analysis from Dynamics 365 Contact Center to get a sense of how our members feel about us so we can adjust if we need to.”
“Now, our contact center team can see everything in a single view: Who is this customer? What did they talk about last time? What is their journey? Having that information at our fingertips in Dynamics 365 is incredibly powerful in a business where relationships can span decades.”
“That’s why we’re investing heavily in technology to provide better services on demand as much as possible."
“Intelligent use of technology keeps our customer’s needs at the heart of the transition to clean energy, and that’s why we selected Dynamics 365 to support us on that journey given it is flexible, configurable, and aligned to our overall technology strategy.”
“As we continue our transformation, we will also be offering sustainable solutions including solar panels, air sources, heat pumps, and electric vehicle chargers.”
“We used a homegrown legacy solution that integrated a number of internally built applications to manage customers, field employees, and products."
“With Dynamics 365, our engineers have confidence in the system working, with increased first-time install success and reduced job times, giving our customers a better experience. The richness of the Dynamics 365 platform enables us to grow our solution to introduce new products and services and quickly adapt to changing …
“This implementation of Dynamics marked a major technological shift for us. We aren’t just adopting new tools – we are transforming the way we work to be more efficient and sustainable.”
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