“Before, customers often waited in lines to sort out something small. But with the Surface Pro on hand as a tablet, we can now offer help wherever they are in the store and fix any issue on spot.”
"The collaboration with Microsoft really helped us to accelerate our development. That continues to be a part of our winning formula."
"We’ve refined and enhanced our engagement strategies now that we know who is attending. We can craft a better picture of our events, reach out in a personalized way, and have a more positive impact on their experiences."
“Before, our customers received a flood of messages. Now, we have fluid and organized communication, which has significantly improved the customer experience.”
“We were in the time of 'The Flintstones' and we needed to evolve. Best Practices Consulting guided us through every step of the way to ensure that Dynamics 365 met our needs exactly. Now we feel like we're in the era of 'The Jetsons'.”
“This growth demonstrates the effectiveness of Dynamics 365 and the value of our partnership with Microsoft. Sales grew by 17%, which is a record for us.”
“I really like how Dynamics 365 maintains a detailed history of every customer conversation. Copilot enables the generation of automatic summaries that consolidate key information into a single paragraph, eliminating the need to read the entire conversation. In 5 seconds, whoever handles a case understands its context and can address …
“Complete buy-in from top to bottom was key to getting a project at this level off the ground and completed. The executive team was very supportive, but we also had a very dedicated group.”
“The implementation with the integrations really created a platform for them. It’s the bedrock to start modernizing the rest of their systems.”
“Going all in on Microsoft ERP means everyone now knows where to go and who is doing what.”
“We want to be able to get on a call and quickly have an understanding of the background without making our customer repeat it. Work order and case summaries help provide a seamless, personalized, high-quality service experience for our customers from onsite repair to call center.”
“We analyzed how much Microsoft is investing in its cloud and technologies and decided it was the best option.”
“We bring deep knowledge on the technical side of Dynamics 365. Complex, multinational, and multicurrency projects are in our wheelhouse with the use of our Advance Multi-Company Solution.”
“Avantiico truly felt like a team member, not just a partner."
“When we started the company, we knew that we needed a system that would ensure reliability and speed in the delivery of information to our investors. We chose Microsoft because we believe in the security and scalability of solutions.”
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