“The beauty of Dynamics 365 is it gives us a platform to build on in the future. We see it as a key component of our entire transformation journey, and it allows us to rapidly evolve as our business evolves.”
"With our internal documents and those provided by customers, we can simply select a confidentiality level from an Office product toolbar and automatically encrypt a document based on its level. This is a big leap from our previous manual method."
"Without Logic Apps, there’s no way we would have accomplished this level of integration in four months."
“Now I can pull up what I need in seconds.”
“For many people living with, or supporting someone with, heart disease, our shops are their first touchpoint after hospital. People walk in and say, ‘You saved my life,’ and show their scar. Our red heart logo means something to people.”
“It wouldn't be cost effective to sell an item valued at £10 if it costs you £12 to list, store, and ship it. But without the right data, our shops were using their own judgement.”
“We decided to do a full-scale, cloud-first transformation using Microsoft technologies.”
“We wanted to avoid the technical debt that could slow us down."
“Technology is helping BHF reaffirm its mission to create a world where everyone has a healthier heart for longer. As it helps us be more efficient, improve sales, and optimize listings, it brings us even closer to our goal.”
"With this inefficient approach, there was no way to track or measure anything."
“Our evolution had always been driven by customer needs—but internally, our processes lagged behind. We were still buried in paper, receiving faxes and handwritten notes from service providers. Dynamics 365 Customer Service helped us modernize that reality.”
“We had to read the technicians’ handwriting, they could only fit so much information on a piece of paper, and we would paper-chase when paperwork got lost."
“I look at this project as the tip of the iceberg. We’ve proven that we can integrate partner needs, end-user/customer needs, and manufacturing needs into one system. The customization that Dynamics 365 offered with the partnership through Sikich gave us the best solution.”
“Dynamics 365 Customer Service is a simple, smart, and efficient tool. It adds unique business value to our case management processes.”
“We can quickly design new processing workflows to meet our clients’ needs. The solution allows us to configure it independently, making it easy to adapt to new requests.'
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