"Post rollout, in line with the ‘Renew’ and ‘New’ strategy of Infosys, we have looked at our internal CRM process and renewed it to be relevant to our business needs. We have also added exciting new features including Mobility, Social Integration through Insight View and LinkedIn, Real-Time analytics through PowerBI, and more. These have helped our sales teams improve their productivity."
"If I get an email from a customer inquiring about an order, I just click on the Dynamics 365 add-in within Outlook. It pulls up all of the linked documents within the email message, so I don’t have to go to another app to find the information."
We’ve been on a Dynamics 365 journey for some time and have fully adopted a cloud-based Azure strategy. By extending the power of our Microsoft ecosystem, we can indulge our imagination and unlock the next generation of value quicker.”
"We brought in ice knowing we could connect with our CRM. Building something that truly integrated the CRM and contact center sounded nice in theory but it is even better in practice."
"As a field salesperson, we always hope to increase our productivity with an IT platform. Microsoft CRM offered everything we could have hoped for and more."
"We chose Microsoft CRM and Hand Vyung as our partners because on one hand, the possibility to run cross-industry operations aligns closely with JC Group’s globalization strategy; on the other hand, we really value Microsoft CRM’s ability to improve our team’s response capabilities."
"We chose these solutions because they’re very flexible and they’re easy to use as well, for our own team. It’s really going to be a time saver for us."
"Microsoft Dynamics CRM is a solution that is simple, easy to use, implement and maintain. It helps automate and simplify client relationship management processes. It provides employees the access to up-to-date data and enables them to respond quickly to changing information."
"CRM is perfectly integrated with other programs used in the company, from the ERP system to SharePoint, to portals for carers. For us, the analytical capabilities of the system are a very important advantage. Although our organization is dispersed, we know exactly the effectiveness of each employee. Importantly, the analytical tools are simple, convenient and intuitive for users."
"A big reason we were attracted to the Microsoft platform is that UXC Eclipse did a really good job of communicating the value of getting these capabilities as a service with a monthly subscription."
"With Dynamics and SharePoint we can deliver a wide range of services with standard tools. It makes the solution cheaper to operate and easier to run."
"I quickly saw access to really interesting new Microsoft tools in the stack like propensity management, digital Web chat support, Machine Learning and analytics to build better models of customer behavior and needs."
"iBiz consultants are skilled in integration work so that today we are using BizTalk Server and Microsoft Dynamics AX to their full capabilities. With a sophisticated cloud-based pricing model and architecture, the solution is the beginning of a whole new era of B2B e-commerce at Løvenskiold Handel."
"We selected Dynamics GP because this solution solves the challenges in our business. It is also cloud-based, which makes the operations and availability easier."
"On day one we were taking an order, building an order, and shipping an order. Then, in just ten short months, we also had the most volume shipped out of our shipping department in A-dec’s history."