"We’ve used AI and machine learning in Customer Insights to build a better understanding of our members. That helps us get members the right information, recommend the best actions, and make better business decisions."
"Prior to the implementation of Dynamics 365, the Electrical Appliances Division and Gilman were using different ERP systems, which were not compatible to each other. With Dynamics 365, the operational efficiency of the business unit improved significantly. We are pleased to have Microsoft as our partner on this digital transformation …
“Using technology to simplify, enhance, increase capabilities, and automate processes is a given in any transformational program. Our focus is to use those technological advantages to provide our CIB teams with a 'seamless' experience—from first steps in account planning to pipeline management to client outreach to closing the deal—all backed …
"Our OneCRM solution connects customers, specialist retailers, and sales organizations with STIHL’s head office. Thanks to Microsoft Dynamics Sales 365, the data we collect is now structured and forms the basis for managing our business processes."
“This includes precision tools for metal processing, clamping and measurement technology, hand tools, personal protection equipment, entire repair shops including equipment, and digital production solutions. Providing expert advice is very important to us as well. And it is increasingly about improving processes.”
By introducing Dynamics 365 Sales, and because of the successful cooperation with Microsoft, we laid the foundation for further innovations that would have been impossible without this infrastructure.
“For the sales team, after we input the lead, they can look up information very quickly and engage immediately with the prospects."
"We would probably not have dared using functions like the Teams collaboration preview without the support of the FastTrack team."
"We’re a company that is constantly growing, both organically and through acquisitions. So we needed not only a CRM solution that could handle all our customers and retailers but also that is easy to adapt to our rapidly changing organization."
"We already know we’ve cut our time by 50% using Microsoft Dynamics 365 Customer Insights. We’re looking forward to seeing how we can further improve that."
"Being able to demonstrate value from the data and information work being undertaken as it progresses is essential for creating a single golden view to better serve the citizens of Cornwall."
“We knew that we could be faster and more flexible than the competition with the right tools. Since our business model is complex—we sell in different currencies to different customers and are present on various platforms—we needed an advanced infrastructure that would support us and connect everything in one place.”
“the most valuable commodity in the world is data, and those who manage it the best become the world's largest companies."
“In short, we want to supply materials to our customers—especially tier 1 and tier 2 suppliers—in a way that allows them to focus on their core processes while we coordinate everything else in line with their production.”
"We want to keep the administrative effort at the company as low as possible so we can focus on our core work. Dynamics 365 makes this possible."
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