2339 Microsoft Dynamics 365 Testimonials

"Implementing Dynamics 365 Customer Service has completely changed our entire organization and greatly improved our communication with customers through marketing and customer service."

“We have some cutting-edge plans for community-wide transportation improvements through smart sensors and better storm management, for example. In Lafayette Parrish, 27 percent of average household income goes to housing, and 25 percent goes toward transportation costs. Upgrading our transportation system isn’t just a matter of efficiency, it helps improve lives.”

"The system harmonization with Dynamics 365 at the core has enabled us to put our operations on auto pilot. With a unified foundation, we are able to move as one to maximize cash flow from operations and unlock synergies from acquisitions while investing in the renewal future."

"By solving issues quicker, you put your machine back to run in a shorter period of time and produce the products that customers need faster. You can reduce the time to develop a new product or to share best practices. For me, speed to market is even more important than the dollar value."

"What we found was that Microsoft Dynamics 365 Guides are so intuitive, so well designed, and so familiar that the people in the plants could create the guides themselves."

"When we start a Dynamics 365 Remote Assist call, it automatically creates a case in Dynamics 365 Field Service, and we can store a recording of the repair work to refer back to if needed. We were impressed by how seamlessly the pieces interoperate."

"Service engineers can answer questions quickly and in real time using Dynamics 365 Remote Assist, which helps us build a closer relationship by providing advisory services that are highly available and easy for customers to access."

“Before, most of the orders had to be processed manually. Now, with Dynamics 365 Customer Service, the entire sales process is automated. Once the client clicks the “BUY” button, in just 6 minutes the distribution center can see the order and send it on its way. It only involves a salesperson if the system sees an issue, for example, if the product isn’t in stock.”

“We’d like to expand our partnership with Microsoft and are currently analyzing solutions to support us in our ‘x-kom Go Green’ project.”

"We chose HoloLens 2 because it’s highly secure and advanced. And because of regular security patches and updates from Microsoft, we were confident we could use HoloLens 2 to help us innovate faster while safeguarding our infrastructure."

"With Dynamics 365 Remote Assist on HoloLens 2, we’ve built a safe, sustainable, and cost-effective way to support our facilities, our colleagues, and our planet, all while making daily business easier."

"We have made a number of different changes over the course of our history in order to adapt to the market. Yet, our focus has always been on small and medium-sized customers, and on expanding our product line and opening service centers. However, our market has undergone significant changes since we implemented the old 2008 management system. Customer needs are forcing us to work in real time, to stop using paper, and to avoid any dependence on hardware that could malfunction. To do this, we set out in search of a cloud-based, constantly updated system that would help us to address current needs. One that would allow us to provide prompt responses to our customers and spend as little time as possible on administrative work."

"The benefits of the new Business Central product for Formula consist in the modernization, ease of use, and considerable simplification of the internal company infrastructure using the cloud platform. A particularly useful feature is the management of product traceability by reading the data matrix code directly from the Business Central interface."

"Sicuro is a small-scale family business that is passionate about creating challenging and playful sports, play, and exercise areas. In order to do a lot of work with a relatively small team, we need to have a real-time overview of what is happening within our company—anywhere and at all times. We now have the insights we need, thanks to the new Microsoft Dynamics 365 Business Central environment. In addition, the solution works very well with the entire Microsoft 365 suite. If you are already used to working with Microsoft, that is a huge plus."

"The Dynamics 365 suite implemented by Synoptek has enabled an all-in-one, centralized solution that is not only tightly integrated and extremely cost-effective, but also offers enterprise-wide visibility and transparency. The solution has helped Champion in streamlining its business processes and increasing productivity."