34 mHelpDesk Testimonials

“There’s no way we could have hired this many people and gotten so much business had we not had all of those back office systems figured out. It’s been easier growing our company with a system that is so easy and scalable.”

“Their process is geared to give you a complete understanding of your business. mHelpDesknot only improved my business, but it improved ME! The very system I built with mHelpDesk by my side showed me that the business model for my company and the way my industry is structured does not work! 22 years of pushing the limits and never having a sense of peace was corrected after the first quarter [of using mHelpDesk]. From the moment we started to build mHelpDesk, I began to grow as a business man. mHelpDesk gave me confidence!”

"mhelpdesk’s software and training is absolutely brilliant! It revolutionized our business entirely. We went from an unorganized desk full of stacks of paper to an incredibly structured online system from which you can estimate work, email work orders to field crews, monitor their progress in real time, monitor their quality of work, email invoices, receive payments etc!! mHelpDesk’s software has singlehandedly reduced our administrative workload so we can focus on what we are actually good at and focus on why we got into the business in the first place. Lastly, mHelpDesk has significantly helped us reduce our carbon footprint. We hear of companies to this day printing work orders, then scanning and emailing them to field crews and subcontractors who then have to print them off, fill them out by hand and scan and email them back to the office, who then again record the data on paper for invoicing. Thank you mHelpDesk!"

“The mHelpDesk support team responds to my requests ASAP and solves most of the problems we report. They’re very friendly and they’ve been very patient with us. mHelpDesk makes it a lot easier to manage information and helps us keep all client, staff and work order related information in one place rather than haphazardly scattered in multiple locations. It’s also great for keeping track of your employees’ job locations, performance and work load for both past and present work.”

“Everything is at your fingertips and it makes it very easy to do my business estimating work.”

"Lastly, mHelpDesk has significantly helped us reduce our carbon footprint. We hear of companies to this day printing work orders, then scanning and emailing them to field crews and subcontractors who then have to print them off, fill them out by hand and scan and email them back to the office, who then again record the data on paper for invoicing."

“My company was a mess. It was me trying to wing it with an Excel spreadsheet and making a mess of everything. I wasn’t able to be organized or account for anything. I also wasn’t able to see what I had done for customers before. I was in the dark really.”

“We knew going into it we had to be organized. Even though we were really small, we knew we would grow and at some point, it would be too hard to handle.”

“When I came here, they were using Google Calendar and paper tickets. I had worked for other contractors and companies that used software, but it was very expensive.”

“mHelpDesk was definitely the right fit. Being able to run things offline is huge for technician-based and service companies. When our techs go to the customer’s house, they need to access information even if they don’t have service on their phone.”