34 mHelpDesk Testimonials

"mHelpDesk not only offers a great ticketing system that's customer facing out of the box, but also the ability to capture digital signatures and a wide array of other extremely useful features for our business."

"His combined with mHelpDesk's integration into Quickbooks prevented the need for any double entry or extra work from supporting two disjoined systems. This created a system that used to take days and shorten in to hours, thus decreasing the billing cycles and increasing customer satisfaction through quick and timely response to their needs."

"Now that we're using mHelpDesk in the shop and on the road, every customer goes into our database, all our technicians have visibility to the calendar for scheduling new calls, payments are collected in the shop and onsite, the export tools let me synchronize mHelpDesk activity with my QuickBooks Desktop for my accountant, and the reports let me know who's doing what."

"mHelpDesk's excellent customer service department addresses issues and feature requests in a timely manner."

"After implementing mHelpDesk, we had an instant customer database. We had instant dispatching, we had instant calendar view of all upcoming jobs, we had access to customer job history, we had customers that were simply impressed by how we were running our business."

"Work orders are generated, signed off and invoiced in a smooth,, timely manner. mHelpDesk is a smart business decisions for Sunco now and moving forward in the future."

"We have been able to generate and submit invoices to our clients on the spot. As a result, we can also receive payment onsite as well."

“I’ve tried using different softwares. The computer is not my strong side. There is excellent support behind mHelpDesk and people to walk you through it. If you have any questions they’ll go over that and explain to you how to do that.”

"It’s really helped us grow. I can keep all of the customer’s information in there so if I need to look up something in the future or call them for a follow up, I have all of that there so it’s really helped us organize the whole business."

“Every month for billing, we have much fewer errors than we used to. mHelpDesk streamlines billing and it helps us eliminate errors that cause the company to lose money.”

“Their process is geared to give you a complete understanding of your business. mHelpDesknot only improved my business, but it improved ME! The very system I built with mHelpDesk by my side showed me that the business model for my company and the way my industry is structured does not work! 22 years of pushing the limits and never having a sense of peace was corrected after the first quarter [of using mHelpDesk]. From the moment we started to build mHelpDesk, I began to grow as a business man. mHelpDesk gave me confidence!”

“mHelpDesk allows us to better track our customer information and it’s simple to use.”

“Great customer service and it made our business more seamless!”

“mHelpDesk makes it much easier to get work orders to our field teams. Their live chat feature is also helpful.”

“The mHelpDesk support team responds to my requests ASAP and solves most of the problems we report. They’re very friendly and they’ve been very patient with us. mHelpDesk makes it a lot easier to manage information and helps us keep all client, staff and work order related information in one place rather than haphazardly scattered in multiple locations. It’s also great for keeping track of your employees’ job locations, performance and work load for both past and present work.”