180 Mews Testimonials

“Since we have three kiosks, we like to say that our workload is three times less than it would be because the kiosks take away some of the check-in tasks and allow staff to focus more on the guests.”

“We’re an award-winning hotel using an award-winning hospitality cloud. Even saying it feels really good. Mews has been one of the driving forces for our success, helping us hit our goals for modern and sustainable stays.”

"It used to be the big fish beats the small fish, but now it's the fast fish beats the slow fish. Mews enables us to move quicker than the big guy, it's become the brain of the organization: nothing else happens without it."

"The fact that Mews is so easily accessible and usable on an iPad has really transformed my daily routine."

“Mews gives you so many opportunities because you have access from everywhere. It gives you more independence in creating your day because you don’t have to physically be in your office.”

“The integration between Mews and Oaky means we don’t have to handpick every upgrade anymore and put it into the profile: it goes in automatically, which is so much better.”

“We want the hospitality industry to change for the better, to improve for the guests, so we have a lot of companies come over and we give them presentations about Mews! If we can help somebody make a good decision about their system, we’re happy.”

“As well as the product itself, the people are the most important thing for me – and I fully trust everyone at Mews.”

"We're saving hours of wasted click time on check-ins and check-outs, for payments and invoices, and by having no night audit. Having no night audit was an eye opener. After I realized how it works, I asked myself: why does any property have a night audit."

"They also have a way of using Stripe’s technology – at least that’s what we’re using – with the Mews Payments white labelled with Stripe behind. The way we can encrypt transnational data and data from a guest’s payment card is ideal. The way we can store and record it in our Mews cloud, it’s great, and everything PCI compliant, so it’s awesome."

“From when we first spoke to the Mews team, everyone knew what they were doing, everything in the system was flawless, and I thought, oh my God, is this for real? Three years later and we still have the same relationship now, the same good feeling.”

“Before, I never had a system that would really listen to us, but Mews actually cares – if you see a problem, you solve it and you’re always behind your clients.”

Now we are walking around with our heads up and our tablets in our hand and we give the clients a [personal] experience instead of a demonstrational experience."

“If you want your employees to develop and provide the best customer experience, then you need to provide the best tools and technology for them. And the best technology for my hotels is Mews.”

“My biggest piece of advice is to look for a system that can adapt to fast technological change. From the beginning, Mews’ vision gave me the confidence that it’s agile enough to grow and adapt with this change.”