236 Mews Testimonials

“I think it's time for our industry to stop being scared. Tech has reinvented the world, yet many hotels are slow adopters, lagging 15 years behind. With Mews, we're saving huge amounts of dollars. We're automating tasks. We're handling labor shortages and the high cost of labor. We're able to cater for twice as many incoming inquiries than before.”

"Mews has changed the game of PMS systems once and for all. Urban House is a new 'hybrid' being both a hotel and hostel and this requires a special need - Mews can do that job for you."

“We used to work in silos, so our operations were disjointed. With Mews, we brought all Samesun properties under the same umbrella. Our connectivity skyrocketed thanks to open APIs, and we can finally create customized guest journeys that are true to our unique brand.”

“Mews gives you so many opportunities because you have access from everywhere. It gives you more independence in creating your day because you don’t have to physically be in your office.”

“The integration between Mews and Oaky means we don’t have to handpick every upgrade anymore and put it into the profile: it goes in automatically, which is so much better.”

“We want the hospitality industry to change for the better, to improve for the guests, so we have a lot of companies come over and we give them presentations about Mews! If we can help somebody make a good decision about their system, we’re happy.”

“As well as the product itself, the people are the most important thing for me – and I fully trust everyone at Mews.”

"We're saving hours of wasted click time on check-ins and check-outs, for payments and invoices, and by having no night audit. Having no night audit was an eye opener. After I realized how it works, I asked myself: why does any property have a night audit."

"They also have a way of using Stripe’s technology – at least that’s what we’re using – with the Mews Payments white labelled with Stripe behind. The way we can encrypt transnational data and data from a guest’s payment card is ideal. The way we can store and record it in our Mews cloud, it’s great, and everything PCI compliant, so it’s awesome."

“From when we first spoke to the Mews team, everyone knew what they were doing, everything in the system was flawless, and I thought, oh my God, is this for real? Three years later and we still have the same relationship now, the same good feeling.”

“Before, I never had a system that would really listen to us, but Mews actually cares – if you see a problem, you solve it and you’re always behind your clients.”

Now we are walking around with our heads up and our tablets in our hand and we give the clients a [personal] experience instead of a demonstrational experience."

“If you want your employees to develop and provide the best customer experience, then you need to provide the best tools and technology for them. And the best technology for my hotels is Mews.”

"It used to be the big fish beats the small fish, but now it's the fast fish beats the slow fish. Mews enables us to move quicker than the big guy, it's become the brain of the organization: nothing else happens without it."

“My biggest piece of advice is to look for a system that can adapt to fast technological change. From the beginning, Mews’ vision gave me the confidence that it’s agile enough to grow and adapt with this change.”