205 Mews Testimonials

“Our guests expect everything to be convenient, from booking to check-in to departure; Mews allows us to meet these expectations while also streamlining our own operations.”

“Providing outstanding hospitality is the heart of our mission, and this means getting rid of the administrative side of the guest journey. Mews automation allows us to spend more time being more human with our guests.”

“It’s only been a few months but we can already see what a different Mews has made across many areas of our operations. Automation has helped to generate more revenue and give our team more time to spend with guests.”

“My biggest piece of advice is to look for a system that can adapt to fast technological change. From the beginning, Mews’ vision gave me the confidence that it’s agile enough to grow and adapt with this change.”

“We start our relationship with the guest much earlier now – the process is much easier than before. You can spend more time on the welcoming process instead of the check-in process.”

"Mews is like the Apple of the software systems. Everything is so visual, and most importantly, so intuitive."

“Our new staff are like: wow, this works wonderfully! Everybody's really happy, because it gives them a little more confidence to do their work.”

“The lovely thing is that the people employed to actually talk to guests can now talk to guests, which is what they should be doing, as opposed to just pushing buttons on a card machine.”

"Mews is extremely valuable to us because it represents the gateway to be a truly differentiated hotel in Japan."

"We chose Mews to further improve the contactless customer experience from booking through to check-out. Given the constant change in COVID restrictions, it has allowed us come out of lockdown on the front foot and stand out from our competitors."

“What I really liked about Mews is that I saw that that the new generation, the 16–17-year-old students, understood the system immediately because of its logical flow of work.”

“Messaging and the user journey is more automated than it was before, which levels up our operational efficiency, leading to happier people and ultimately a better experience for the guest.”

“The Mews Booking Engine has made booking an easier, more simplified process. It's just a better user experience. Direct bookings have gone up over the last 12 months and part of that is probably due to the technology and the interface being better.”

“Automated payments and online check-in are unbelievable time-savers for us. It makes the day-to-day so much easier for our reservations team and creates a hassle-free experience for our premium guests.”

“Mews allows us to focus on other back and front-office tasks without losing track of our bookings or anything related to them.”