129 MetricStream Testimonials

"Earlier people used to work with risk, and did not know about it. But now people are more aware that they are working with risk and they focus on the right thing and the main thing."

"We look at enterprise GRC, its not you know a technology but it is an enabler that allows us to move ahead."

“The MetricStream professional services organization enabled us to go live with the document management solution in a very smooth manner. We are very happy with our choice of MetricStream and look forward to deploying their CAPA and OOS applications as well to continue to automate our cGMP processes and significantly improve our operational efficiency.”

"Second and third line of defense are finally speaking with each other, exchanging information. We have broken the silos that we had grown into. We have extended the program to the local banks and they have received it quite happily."

"We've reduced remediation time and action planning, reduced open risks and compliance issues. {Prior to MetricStream} Sometimes things were left open for half a year till we found them again. Single source of truth rationalizes all the activities or the controls or the risks and provides a consolidated view of risks for the board."

"Technology is a key enabler. Without data that is accurate, timely, and meaningful, we are blind to our risks. Leveraging technology like MetricStream helps us gather the data that we need to make informed decisions.”

"One of the highlights of our GRC implementation is the successful use of the survey module as a global first level assurance activity. In the last 6 months alone, we've completed close to 10,000 first line assurance verification. This is supporting our control testing and eventually helping us to demonstrate the effectiveness of our controls."

"We are happy to say our compliance to incident reporting and tracking in the new software is now at 96%, previously in the first edition, it was 4%. Our  action tracking today is at 89% and previously it was I think 17%."

"We are operating on one single system which gives us the ability to act prior to any incident. {This also gives us the} ability through our assurance activity to demonstrate we have a high degree of operational discipline across all areas of our business."

"We have started to aggregate risk data across the various risk taxonomies and risk types i.e. if an individual of our company or a client is showing up in more than 1 risk silo, it probably warrants an in depth review. This is obviously a much more complex system but the first results we are seeing of this holistic monitoring are quite promising. We have completely revised the controls framework for our key risk areas such as AML, Know Your Customer."

"Embarking on a GRC program was really about delivering value and making sure we are not spending resources unnecessarily. We also wanted to enable the different lines of defense to deliver on their individual accountability."

“We need a regulatory engagement management system that is capable of being used by key people in compliance and quite widely in our counterpart functions like finance, risk, and legal, but also actually in the business – either as an information delivery tool, or as a way to share information back to compliance. We also need to create a central repository of what’s going on with regulators – which we can’t do with our current technology limitations. That really impairs the efficiency of what we do, as well as the organization’s ability to see what’s going on in the whole piece.”

“The biggest benefit we are getting right now is to compress the time period we have to roll the updated ERM top 25 out. We are able to give it to the executive team in time for them to discuss the results and the progress.”

"We used to take a lot of man-hours trying out the numbers lots of reports and graphs that would be affected with one small change, but with the tool we can do that simultaneously."

“We are extremely pleased with the ease with which we were able to go live with the MetricStream solution. Their professional services organization worked very closely with the Institution to configure the solution to map to our business process flows in a very short amount of time. It speaks volumes about the configurability and richness of their solution.”