28 Metapack Testimonials

"MetaPack is a great solution, allowing us to continually improve our logistics and provide superior services to our customers. By unifying our systems MetaPack remove complexity as our business grows internationally, whilst focusing local services to customers. Ultimately, this is one of the factors our customers value most."

"Metapack Intelligence has given us a clear oversight into our warehouse and carrier operations. This helps avoid warehouse delays, improve delivery success with carriers and ultimately increase customer satisfaction.”

“Metapack seems to be the go-to library where you can get every service that you need.”

"We’ve realized the potential of our supply chain and we’ve been in a position where we can meet a surge in demand without having to worry about internal limitations."

“Now more than ever, we’re able to provide our customers with a greater choice of different delivery options and services that best suit their needs now and in the future.”

"The simplicity that the MetaPack solution offers has made it all the more feasible to implement innovative and dynamic new delivery solutions as they become available."

“Metapack helped us increase conversion by 23%.”

“We had a great Peak season this year and MetaPack had a key part to play on it. Some of the stats we saw in terms of the stability, the volumes managed through the system, its staggering! And we are delighted to be part of that.”

“Shopping in 2004 was a very different experience to now. Customers went to shops, they could feel the product, try the product on, and pay with cash. That’s changed immeasurably since then."

“When customers shop across channels with us they spend more, not just in total but actually on the individual channels. It’s all about the closeness of the relationship that you can establish as a brand with your customer."

“Metapack supports us in finding the right carriers to deliver our products to our customers at a time that they expect. That might be a one-person delivery parcel that gets delivered to the customer’s home, or larger deliveries where we might need two-person carriers."

"We’ve gone from nothing to a nearly fully automated system, and it has proved invaluable. We’re able to offer our customers an efficient, effective and consistently high level of customer service whilst helping to manage growth. The savings in both cost and time speak for themselves."

"It’s great having a fantastic online experience but you need that fulfillment proposition to back that up. We will follow customers’ leads as shopping habits change."

"Day to day we use MetaPack to generate consignments directly from our ERP system. There are two benefits there: time saving and accuracy."

"I don’t think customers will put up with long lead times – they are expecting an outstanding level of service."