Metapack

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Read 28 Metapack reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 4 customer videos to see why companies chose Metapack as their Delivery Management Software

Metapack is the leading provider of eCommerce delivery management technology to enterprise retailers and brands. Their platform integrates over 470 carriers and 5,500 delivery services such as Next Day, Click and Collect, Locker Boxes, and International Delivery – ensuring that retailers and brands can offer delivery options and convenience for their customers. For each and every order, Metapack is able to identify the most appropriate delivery service for that particular customer, providing a seamless and personalized delivery experience, whilst removing manual and time-consuming processes in the retailer’s warehouse. Metapack’s delivery management platform enables retailers and brands worldwide to strengthen their delivery proposition, generate customer loyalty and website conversion, ensuring every customer has the best delivery experience.

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  • 28 Testimonials View
  • 22 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 2234 reference ratings
4.8/5.0 (2234)
  • Fall 2025 Market Leader Returns Management Software

More from Metapack

Featured Testimonials

  • "Metapack Intelligence has given us a clear oversight into our warehouse and carrier operations. This helps avoid warehouse delays, improve delivery success with carriers and ultimately increase customer satisfaction.”

  • "It’s great having a fantastic online experience but you need that fulfillment proposition to back that up. We will follow customers’ leads as shopping habits change."

  • “Shopping in 2004 was a very different experience to now. Customers went to shops, they could feel the product, try the product on, and pay with cash. That’s changed immeasurably …

Featured Case Studies

  • How Metapack Powers Delivery Innovation for the UK’s Largest DIY Retailer

  • Global Logistics Leader Transforms Carrier Management to Drive Growth

  • Brands4friends Uses Metapack to Gear Up For International Competition

Featured Customer Videos

  • DNB - Customer Success Story (Dan Owens - Head of Digital Product - Supply Chain and Last Mile Fulfilment)
  • wnDirect - Customer Success Story (Jonathan Matchett - UK Managing Director)
  • John Lewis & Partners - Customer Success Story (Victoria Evans - Partner & Customer Delivery Development Lead)

Additional Metapack Information & Resources

Read Metapack Reviews, Testimonials & Customer References from 28 real Metapack customers.

Browse Metapack Case Studies, Customer Success Stories, & Customer References from 22 businesses that use Metapack.

Watch Metapack Customer Videos to learn why 4 businesses chose Metapack.