Metapack

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Read 28 Metapack reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 4 customer videos to see why companies chose Metapack as their Delivery Management Software

Metapack is the leading provider of eCommerce delivery management technology to enterprise retailers and brands. Their platform integrates over 470 carriers and 5,500 delivery services such as Next Day, Click and Collect, Locker Boxes, and International Delivery – ensuring that retailers and brands can offer delivery options and convenience for their customers. For each and every order, Metapack is able to identify the most appropriate delivery service for that particular customer, providing a seamless and personalized delivery experience, whilst removing manual and time-consuming processes in the retailer’s warehouse. Metapack’s delivery management platform enables retailers and brands worldwide to strengthen their delivery proposition, generate customer loyalty and website conversion, ensuring every customer has the best delivery experience.

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Customer Rating Review Scorebased on 2097 reference ratings
4.8/5.0 (2097)
  • Market Leader 2025 2025
    Fall 2025Market LeaderReturns Management Software
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Featured Testimonials

  • "MetaPack has become a key component in the evolution of the business, allowing full visibility of our parcel movements and giving us the ability to measure courier performance."

    Mark GrayCo-Founder and Director

  • “Metapack supports us in finding the right carriers to deliver our products to our customers at a time that they expect. That might be a one-person delivery parcel that gets delivered to the customer’s home, or larger deliveries where we might need two-person carriers."

    Dan OwensHead of Digital Product - Supply Chain and Last Mile Fulfilment

  • "It’s great having a fantastic online experience but you need that fulfillment proposition to back that up. We will follow customers’ leads as shopping habits change."

    Paz KhoranaHead of Multichannel Operations
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Featured Case Studies

  • River Island Drives Huge Efficiency Gains with Metapack

    Sunil BhudiaeCommerce Logistics Manager

  • Polybags Future-proofs Carrier Requirements With Metapack Manager

    Jon LomaxManaging Director

  • Managing Pierce AB’s International Expansion With Local Delivery Solutions

    Stefan RönnChief Operating Officer and founder
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Featured Customer Videos

  • Play Video
    Jonathan MatchettUK Managing Director
  • Play Video
    David ParsonsHead of Supply Chain Development
  • Play Video
    Dan OwensHead of Digital Product - Supply Chain and Last Mile Fulfilment
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Additional Metapack Information & Resources

Read Metapack Reviews, Testimonials & Customer References from 28 real Metapack customers.

Browse Metapack Case Studies, Customer Success Stories, & Customer References from 22 businesses that use Metapack.

Watch Metapack Customer Videos to learn why 4 businesses chose Metapack.

FeaturedCustomers has 1,843,650+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.