“You’ve been very present, very reactive, and very friendly, without being a burden.”
“We want to understand different voices in the marketplace and how that impacts how customers, influencers, etc. see us.”
"Mention helps me find some of the rarer brand mentions that some of our other monitoring tools don’t catch. Seeing these links or mentions is really a morale boost to me and my team. It shows that all of our hard work in promoting QLP hasn’t been for nothing!"
“Mention is head and shoulders above the other options for media tracking.”
"We compared many different monitoring tools, and Mention has the best design, UX, support, and it’s by far the easiest to use."
“We use Mention to monitor activity about our district on the internet. Our parameters include searching for school names, our Superintendent’s name, and much more. We also use Mention to help monitor any news about our district on the internet, such as a recent news story, police report, student fight, etc.”
"For our day-to-day use, we cut up all the data views we need in our dashboard, and export it into our outreach and scraping tools. We cross-reference reports from the influencer dashboards with our journalist databases and start the outreach process."
“Monitoring is key for startups to grow. It’s important to know what our target customers think, do, and like. We also need to have more information about what our perfect customer needs, what they can’t find elsewhere, and what we can offer them.”
“If I had to use only one additional program, it’d be Mention.”
“At this time, Mention enabled us to monitor the impact of actions implemented on behalf of our customers on the social networks.”
"The ability to listen to social media is important, but even more important is being able to drill down, and mark certain sources as unimportant."
"The general policy about how to communicate will depend on the company. Only they know the precise words that will suit their brand at the precise moment. So it doesn't make sense for us to handle it for them. It makes more sense that they have hands-on access to their Mention account so that they can react quickly."
“If I ever need support, I just write our Mention account manager directly.”
“For us, Mention is a no-brainer.”
"We wanted one dashboard where we could receive alerts on all of our major competitors from all sources—news publications, blogs, videos, forums, and social media. The real-time updates enable us to alert our sales and product teams of any product releases and any other relevant information on our competitors as the news breaks."