25 Mark43 Testimonials

“Our investment in new technology has one key aim – making sure we provide the best possible policing service to the people of Cumbria and those who work and visit our county.”

“Our police and fire departments needed a technology upgrade, and we trusted Mark43 to deliver. The Mark43 team understands our needs and shares our commitment to protecting and serving the Berwyn community.”

"I was able to take that information to show city council what the crime rate was in the city, where our resources were distributed. So it was extremely helpful come budget time in allocating resources."

"We document everything from a found wallet on the street to multiple homicides involving multiple suspects and victims. Unfortunately, we had a server-based solution that was not user-friendly at all, and our reporting was very time-consuming."

"I just want to thank you for making my life so much easier. With Mark43 RMS, I can spend more time on the streets assisting my fellow officers."

"We trained each deputy, on the job, in four hours. By hour five they were on the road, deployed successfully, and happily using Mark43 for data entry and management."

"There were over half a dozen systems that officers had to log into to do their jobs. Each step of a report was segmented in one of those systems. We needed a way to consolidate our technology to reduce the effort on the part of the officer."

"We know what is going on hour-to-hour and minute-to-minute and we can adjust our deployment accordingly. If you have a strong data system, it takes so much of the guesswork out of things for the first responder."

“A lot of the learning curve was adapting our workflows. We’ve completely eliminated physical paperwork
and that’s all now in Mark43.”

“If you’re in New Orleans in a foot pursuit, the first thing dispatch is going to ask is if you’re river bound, or lake bound. If you’re from Shreveport, you have no idea what that means and don’t have the local knowledge to say, ‘hey I’m on Tchoupitoulas Street headed toward Calliope’. Once we learned that capabilities existed within Mark43 to place the individual trooper on the CAD map using a cellular device, that changed our strategy on getting resources to that officer and it allowed for our agency to better meet our deployment objectives.”

“Mark43 plays nice in the sandbox. We were looking for a partner that understood the value of open API systems. The bottom line is, if you’re not playing nice in the sandbox and creating an open agnostic ecosystem, your technology likely has a shelf life and a ceiling, and we’re eventually going to go with someone else. But with Mark43, they have always made it easy for us to integrate with other technology like license plate readers, community engagement platforms and our drone operations. Mark43’s openness is one of the main reasons we were able to roll out this drone program and have it be so successful.”

“The report writing process is night and day compared to our old RMS system. Mark43 RMS has the checks and balances built into the report writing process to ensure our officers produce a clean report and that it gets routed properly and the officer back in the field that much quicker."

“We never broke stride. Because Mark43 is cloud-based we stayed up, we kept taking calls from the public—thousands of 911 calls for help—we could put those into the system just like it was any other day.”

“During Hurricane Ian when we lost all communication with the city network we came back and got mobile air cards and were able to set up our dispatch with Mark43 CAD and RMS just from those air cards. We never missed a beat—we lost everything else except for Mark43 CAD and RMS."

“Mark43 was able to keep us up and running, and by doing that we’re able to respond to calls for service, help people in crisis and also partner with other local public safety agencies."