72 Maintenance Connection Testimonials

"We had extensive user involvement during the research process, which also ensured a very high adoption rate."

"In addition to open/closed/issued/finalized etc. I want a work order status of In-Progress. That way my mechanics are not opening and closing work orders all the time. Time for me is money."

"MC has become the backbone of our maintenance operation."

“We selected Maintenance Connection due to its ease of use. We needed everyone to recognize the value of the software and to get everyone to use it. It had to be easy to use. Whenever we have an issue, we get an immediate response.The individuals are very knowledgeable and they have experience working with our sites, and we have great results. One of the main advantages of the software is to have anyone with a smart device to be made aware of their next project, not going back to an office to close out a work order, to be able to do everything remotely. It’s a big advantage. One of the things we measure is the utilization of our mechanics. We try to bring that percentage up as high as we can. This improves by not having to waste time and go back to a central workstation to close out a work order. I’m not aware of any product that provides the value that Maintenance Connection does.”

"It used to take us three to four hours to go search for paper records. With Maintenance Connection, it’s almost immediate. As soon as you run the report, [the information] is there. Now we’re able to sit in a conference room and pull it up on the screen for the auditor to view in real time.”

"We have used maintenance connection for over 11 years. Their support department, bar none, are the best in the industry. They usually respond to our requests within 30 minutes. The software itself is extremely user friendly and easy to set up to met your specific needs. I would highly recommend them to anyone of my contacts."

"Before Maintenance Connection, we were having problems [maintaining] our vehicles. Now the maintenance technicians can make sure that all of the fleet is being serviced and that everything’s in working order. We’re able to keep up to date with all the required maintenance, whether it be weekly, quarterly or annually.”

"The greatest feature of MC is their Reports and more specifically Smart Reports. Other pros include: MC's support is usually less than a 1 day turnaround for most issues. MC always has a solution for our requests/customizations. Auto assignment and notification rules consistently improves system with version upgrades. Overall MC's CMMS is a great application and their team is always quick to respond to questions/requests. Keep up the good work MC."

"The product is user-friendly and intuitive. Maintenance Connection is a wonderful company who gives back to the community and employs a genius, energetic support staff."

"We depend on Maintenance Connection across our 104 airport locations. We use the software to maintain a variety of assets from hangars to data centers, to fuel tanks, baggage systems, jet bridges, passenger boarding bridges and more."

"The best part about Maintenance Connection is the support behind the product. If you need help, you will get near immediate response. Also, if you want something about the software changed, they are willing to make changes."

"The software is very user-friendly, and if you have problems, there are several ways to get the problem resolved through Maintenance Connection."

"There is very little that cannot be done with this product if one has the time to learn and utilizes the support and education that they offer."

"Maintenance Connection is a very flexible product and can be adapted to your work processes pretty easily. The support staff has also been very helpful in aiding us with both complex and simple issues."

"We focused on customer service, and the ability for our customers to put requests in through the web. Maintenance Connection covered everything we were looking for."