72 Maintenance Connection Testimonials

"I have called into MC several times for various reasons over my brief period of use. I have always found the staff more than helpful. As a company I find that MC stands behind their product, and values in a way that proves that they care, not only for the bottom line, but also for the experience of he user. The functionality of the system is so versatile that it can accomplish things for a variety of industries. I look forward to learning more about the system and it's applications going forward and applying it to our industry. One item that I have had trouble with in the past, was as a new user, learning the systems capability. While MCU is a great tool, I have found that the videos are a bit dry and hard to stay engaged during. The supplemented examples are a great feature and I find that they are often times more helpful. The more I learn about MC and its applications the more I would like to incorporate it into our business. Thank you for a great product."

"Support is excellent. Web based makes it lightweight. Though being dependent on the web also depends on the robustness of the internet. Remembering to save often helps. I am pretty new to the application but looking forward to learning more. One thing that would help: When a user performs a PM and that PM cannot be complete due to an issue with the asset, the user then clicks Create Follow Up Work order. But the user has to manually go create the new followup work order. What would help would be that when that Create Follow Up work order is checked, it triggers a New Work Order window with the failed PM work order number in the Details. Thanks for listening."

"Maintenance Connection enables us to put processes in place for accurately tracking KPIs and seamlessly managing our proactive versus reactive goals. Now we can confidently say we’ve attained over 70% proactive maintenance and are well on track to achieve our overall goal of 85%.”

“We selected Maintenance Connection due to its ease of use. We needed everyone to recognize the value of the software and to get everyone to use it. It had to be easy to use. Whenever we have an issue, we get an immediate response.The individuals are very knowledgeable and they have experience working with our sites, and we have great results. One of the main advantages of the software is to have anyone with a smart device to be made aware of their next project, not going back to an office to close out a work order, to be able to do everything remotely. It’s a big advantage. One of the things we measure is the utilization of our mechanics. We try to bring that percentage up as high as we can. This improves by not having to waste time and go back to a central workstation to close out a work order. I’m not aware of any product that provides the value that Maintenance Connection does.”

"We had extensive user involvement during the research process, which also ensured a very high adoption rate."

"It used to take us three to four hours to go search for paper records. With Maintenance Connection, it’s almost immediate. As soon as you run the report, [the information] is there. Now we’re able to sit in a conference room and pull it up on the screen for the auditor to view in real time.”

"We have used maintenance connection for over 11 years. Their support department, bar none, are the best in the industry. They usually respond to our requests within 30 minutes. The software itself is extremely user friendly and easy to set up to met your specific needs. I would highly recommend them to anyone of my contacts."

"Before Maintenance Connection, we were having problems [maintaining] our vehicles. Now the maintenance technicians can make sure that all of the fleet is being serviced and that everything’s in working order. We’re able to keep up to date with all the required maintenance, whether it be weekly, quarterly or annually.”

"The greatest feature of MC is their Reports and more specifically Smart Reports. Other pros include: MC's support is usually less than a 1 day turnaround for most issues. MC always has a solution for our requests/customizations. Auto assignment and notification rules consistently improves system with version upgrades. Overall MC's CMMS is a great application and their team is always quick to respond to questions/requests. Keep up the good work MC."

"The product is user-friendly and intuitive. Maintenance Connection is a wonderful company who gives back to the community and employs a genius, energetic support staff."

"We depend on Maintenance Connection across our 104 airport locations. We use the software to maintain a variety of assets from hangars to data centers, to fuel tanks, baggage systems, jet bridges, passenger boarding bridges and more."

"The best part about Maintenance Connection is the support behind the product. If you need help, you will get near immediate response. Also, if you want something about the software changed, they are willing to make changes."

"The software is very user-friendly, and if you have problems, there are several ways to get the problem resolved through Maintenance Connection."

"There is very little that cannot be done with this product if one has the time to learn and utilizes the support and education that they offer."

"Maintenance Connection is a very flexible product and can be adapted to your work processes pretty easily. The support staff has also been very helpful in aiding us with both complex and simple issues."