"We keep in contact with our customers so they don’t feel like a number."

"There are many fields to search by, not just by container number or commodity type, but you can even search any notes typed in. Anything you can enter in the system can be searched for and found. The history of a transaction is also easy to track by using the …

“The processes we had in place were no longer adequate and we were unable to fulfill our obligations. Plus, e-commerce consumers expected same-day service – place an order in the morning and receive the product by end of day – and there was simply no way to accomplish this.”

"Cargoways is known for service, service, service. Everyone in the company is involved in delivering what we promise."

"It’s very convenient to have all the information right in front of me. It is far less cumbersome to find shipment details than in our old system."

"We have a bonded area, and the facility has a CFS designation. We do a lot of consolidations, receiving goods from multiple suppliers for overseas customers. Many items go to the Dominican Republic, Puerto Rico, Central and South America. We ship goods usually once a week, saving our customers money …

"Looking back at the installation, I feel we have more faith in the system, and it’s nice not to worry so much about human errors. The integration has made our customer happy. What has been promised to them has been delivered. We’re starting to see more business from them."

"We have people in Ukraine who enter the rate data into the database so it’s ready when we get into our New Jersey office in the morning. If a carrier changes a rate, we have the latest data in the system. It saves us time."

"Some of our customers told us they prefer working with us because they felt they did not get the attention at some larger freight forwarders. Our clients are loyal due to the fact that we are very dedicated. Besides offering a wide array of logistics services and expertise advice, we …

"There are many small to medium companies in South Florida that open and close, and then a few large companies that import and distribute. In order to compete in the market, we decided that we needed to have a very high-quality product to offer at competitive pricing. We combine our …

"We don’t want to be the biggest company exporting cars from the United States, but we want to be the best."

"The old system was not detailed enough. We have much more detail now, and everyone here can search the whole database to find anything and give a quick response to the customer’s questions."

"Our customers often comment on how well our team works together. Our customers see that, and the impression that we make is very important to us."

"This business still provides exciting challenges. Every day you have the opportunity to do something different. That’s the fun part."

"We believe the best customer is an informed customer. To keep them informed is our main goal."