Implementation was quite simple. A couple of IT technicians got the system-wide M-Files implementation up and running, and spent about an hour training each employee on the new features.

Having quick access to our large body of technical and client data in M-Files enables us to deliver world-class tax consulting services to a very diverse group of multistate clients. It’s so simple and intuitive — a testament to how easy M-Files is to implement and how quickly users can become proficient.

From an IT perspective, weve had a much easier time recovering lost information with M-Files, Previously if someone mistakenly deleted a document (which happened frequently), wed have to pull backup tapes and attempt to restore the file. However. we couldnt be 100% sure if the recovered file was the most recent version of the document. With M-Files. WE NEVER HAVE TO WORRY ABOUT THE LOSS OF CRITICAL ASSETS AND IN FORMATION. The correct version can always be retrieved.

Our main objective is to work as a support organization that the retailers can always rely on. Since we introduced M-Files, we’ve seen a vast improvement in our response times, which in turn has increased retailer satisfaction — they can now concentrate fully on their core business while we take care of all the issues regarding the shop premises.

One of the best things about M-Files is its FLEXIBILITY AND EASE OF USE IN ADMINISTRATION Instead of waiting for IT to set something up for us - be it a different class or workflow - we can just do it ourselves. A lot of the documents we handle contain sensitive information (salaries, medical records, company finances) so setting security and access rights to keep this information protected is important to us. With M-FiIes. I can restrict access myself and I don’t need to contact IT at all.

Automated workflows ensure that the monitoring and reporting procedures are completed. This has not only made our job easier, but also greatly improved our quality, operations as well as deliveries to customers.

The most attractive part of the M-Files electronic document manager for me was that all the information regarding the file was in one interface, which I could bring up on any workstation. With M-Files, we could customize what information to include with a particular type of document.

The use of M-Files workflows to automate and streamline as many of our processes as possible has vastly transformed how the business operates.

All of our quality documents and files are structured under ISO 17025, and we found M-Files to be a superior solution for ensuring we can consistently fulfill the documentation requirements associated with this industry standard.

With M-Files, we can be sure that our operations comply with all the relevant standards and requirements, which in turn means that our customers get to enjoy products of uniform quality.

We evaluated several other ECM and document management solutions, but M-Files stood out because of its ease-of-use, flexibility, automated import of scanned documents, and its ability to seamlessly integrate with our ERP system.

M-Files is great, it only takes me five seconds to find a specific file among thousands.

In addition to being a superior document management system with robust workflow capabilities and the ability to easily integrate with our CRM and ERP systems, the Windows-based interface was a key selling point for us.

The ability to simply right click on a document and access its full version history, see who has modified it and what those changes were is a key benefit to us. We are also using M-Files workflows to streamline our policy document review cycles. We've also just started using the M-Files mobile app which has been fantastic. Previously, when employees were on-call they'd have to carry a physical folder with them at all times that contained important information and contact details. Now they can simply USE THE M-FILES MOBILE APP TO ACCESS AND UPDATE THIS INFORMATION, ANYTIME, ANYWHERE, even without an Internet connection.

The efficiencies gained by M-Files frees up more time for managers. This gives us a chance to actually make improvements in the process, rather than just working through another manual review.

Other systems we looked at seemed to be much more costly, and would have taken longer to implement than M-Files. Our employees did not require formal training to become proficient with the system. It was easy to train our internal teams, and the M-Files staff was very responsive to our questions.