"We are a managed services IT staff and use LogicMonitor to support our clients and our own infrastructure. We sell monitoring as a service and Logic Monitor serves a critical role in that service."

"Clients now log into the system regularly, and our internal team uses the dashboards on a constant, ongoing basis."

"Before LogicMonitor, we used Nagios and some other opensource tools. They worked, but they were high maintenance and had limitations. LogicMonitor probes the network regularly and automatically begins monitoring newly detected devices based on best practices, without any intervention, exposing a lot of things we had missed."

"We had zero time to do any kind of real analysis, so we had to limit the scope to simply replicate what our existing tool was providing. The LogicMonitor team understood this and rose to the challenge."

"It scares me how much we didn’t know prior to LogicMonitor.”

"We’re more agile as an organization from an IT perspective because of LogicMonitor.”

"We chose LogicMonitor because of the solution’s resiliency as well as its ability to scale the way we needed it to. LogicMonitor also offered in-app chat capabilities and better support resources than our existing solution."

"We now have visibility into issues we didn’t even know we had before, and our engineers spend less time sifting through alerts and data and get to the root cause of a client’s issue quickly."

"Our customers value LogicMonitor’s ability to provide actionable data in real-time, as well as its customisable dashboards and reporting features."

"The application is integrated with our ticketing system and allows us to quickly respond to alerts. It also allows for two way communication between our ticketing system and Logic Monitor."

"We use LogicMonitor as our infrastructure monitoring platform across our 7 plants, 7 logistics facilities, 50 remote sites, and AWS/Azure hybrid cloud environments. LogicMonitor gives us a single pane of glass to view all of our infrastructures; from legacy hardware to bleeding-edge cloud resources."

"With LogicMonitor, we save an average of 50–60% of the time that we’re able to dedicate to our customers and put it into higher-quality service."

"Before LogicMonitor, our team was tied up in manual processes and slow onboarding. We needed a way to grow efficiently while improving service outcomes.”

“It was noisy, not reliable, [and] alerts weren’t actionable. Even when SolarWinds’ support team came on-site to help tune the platform to deliver what County of Henrico needed, “it still wasn’t satisfactory.”

“For me, it’s no extraneous alerts. That’s the biggest thing, getting the alerts down to only stuff that’s actionable is fantastic. You can’t ask for anything better than that. In addition to that, the various DataSources like the EIGRP neighbors? You know that’s just something SolarWinds didn’t do.”