25 Lightico Testimonials

“We are very proud of the introduction of Just Click – Notify & Upload. It has given our bereaved customers the ability to notify us and upload documents from the comfort of their own home, without the need to visit one of our branches."

“We are proud of our close partnership with Lightico. Their technology has made an incredible impact on our operations, bottom line and customers. Our collaboration is anchored in the combination of a strong business relationship and their unparalleled technological capabilities. We look forward to driving more business growth together.”

“During this (COVID-19) pandemic, we at Happy Bank are taking a hard look at all our tools to see how we can use them to better service our customers. Lightico is a tool that has been very valuable and the team is proving that they are a true partner.”

"The biggest game changer was definitely being able to utilise video and content sharing for our financial advice appointments with customers. We also see customer satisfaction scores that we get from video appointments are really positive and customers genuinely value the service. Skipton Link enhances advice provision. Customers are more likely to purchase additional services over video than simply over the phone. Not only that, but we've effectively opened up our entire advisor population. If the customer would like to speak to a financial advisor, but the one in a local branch isn't available, we can connect them with another advisor somewhere else in the country. The limitations of geography have been eliminated."

"Since implementing Lightico’s solution, Platinum’s deal time has been slashed by 4 days and has enabled the services teams to be more efficient, resolving all customer requests immediately, so we can live up to our core value of putting customers first."

"Implementing the platform has significantly improved our mortgage journey. The streamlined process and integration into our internal systems has had a fantastic impact on customer and agent experience, and has improved our operational efficiency. The unified case ID and integrated e-signature feature has saved time in the end to end journey, and reduced reliance on manual processes making us more efficient. The platform has helped first direct demonstrate our commitment to innovation and customer-centricity.”

“Deploying Vizolution technology is an important step in BNPP Personal Finance’s full digital relationship strategy. Indeed, our ambition is to move from a ‘telephone-and-paper’-based company to a full digital value proposition offered to our clients today. Lightico's solution covers our needs, especially for insurance products, because it doesn’t need to be integrated into our own complex IT systems."

“Lightico has really changed the game for us in being able to make it more convenient for our customers. We can now collect multiple signatures on new account applications in under two hours - often within 45 minutes - and 90% are fully complete.”

"We chose Lightico over DocuSign because of better technology and mobile experience and without reliance on an app. Client satisfaction has gone up while we’re also saving time internally. Lightico is easily one of the best vendors I deal with."

"Working with Lightico’s collaborative digital platform removed any ambiguity from the sales cycle. As a result of a more seamless and transparent process, our sales results are at all time high."

“Our business success is reliant on the speed and quality of service that we provide to dealers and their customers. Since implementing Lightico’s solution, we’ve been able to accelerate funding turnaround time thanks to automated workflows. This has enabled us to speed up the customer verification process and provide service excellence to thousands of customers across the USA.”

"I’ve been really impressed with the collaborative approach Lightico have taken, in particular taking the time to really understand our requirements and our business."

"With Lightico, our agents are able to focus on helping our customers at every stage of the journey in a fast and efficient way. This is key to providing a great customer experience to help them keep their accounts in good standing."

"Lightico streamlines everything. The mobile experience is absolutely fantastic and that’s really helped our overall level of customer satisfaction."

"We selected Lightico because the technology is secure, intuitive and provides the customer with a superior experience compared to other eSignature providers. The results show that we made the right choice in vendor and I would recommend Lightico to other lenders and banks seeking an eSignature solution."