25 Lightico Testimonials

"Since implementing Lightico’s solution, Platinum’s deal time has been slashed by 4 days and has enabled the services teams to be more efficient, resolving all customer requests immediately, so we can live up to our core value of putting customers first."

“It’s been especially refreshing to see our older customers ask for us to mail them something and we can say, 'How about we just do it electronically right now on your phone?' Once we explain the possibility and how it works, it's great to see how someone who isn’t necessarily tech savvy can easily complete whatever process they want with our staff — all while on the phone.”

“Lightico has really changed the game for us in being able to make it more convenient for our customers. We can now collect multiple signatures on new account applications in under two hours - often within 45 minutes - and 90% are fully complete.”

“We are proud of our close partnership with Lightico. Their technology has made an incredible impact on our operations, bottom line and customers. Our collaboration is anchored in the combination of a strong business relationship and their unparalleled technological capabilities. We look forward to driving more business growth together.”

“We are very proud of the introduction of Just Click – Notify & Upload. It has given our bereaved customers the ability to notify us and upload documents from the comfort of their own home, without the need to visit one of our branches."

"Lightico streamlines everything. The mobile experience is absolutely fantastic and that’s really helped our overall level of customer satisfaction."

"Implementing the platform has significantly improved our mortgage journey. The streamlined process and integration into our internal systems has had a fantastic impact on customer and agent experience, and has improved our operational efficiency. The unified case ID and integrated e-signature feature has saved time in the end to end journey, and reduced reliance on manual processes making us more efficient. The platform has helped first direct demonstrate our commitment to innovation and customer-centricity.”

“Since switching to Lightico’s Digital Completion Platform, eContracting is completed in minutes rather than days. Lightico is a truly agile and flexible company, working closely with the us as a real technology partner from implementation to support. We are also enjoying Lightico’s workflow product — it’s super simple to use, making the completion experience even more efficient for both our customers and agents.”

“During this (COVID-19) pandemic, we at Happy Bank are taking a hard look at all our tools to see how we can use them to better service our customers. Lightico is a tool that has been very valuable and the team is proving that they are a true partner.”

“We are proud of our close partnership with Lightico. Their technology has made an incredible impact on our operations, bottom line and customers. Our collaboration is anchored in the combination of a strong business relationship and their unparalleled technological capabilities. We look forward to driving more business growth together.”

“Lightico worked with us to understand the specific difficulties our customers were facing and then devised a solution to address these challenges. As a result, we have created a radically improved customer journey that is market-leading in the collections division in Brazil, and provided a unique way for our customers to gain more clarity about the collections procedure, while being able to make repayments more conveniently than ever before.”

"We selected Lightico because the technology is secure, intuitive and provides the customer with a superior experience compared to other eSignature providers. The results show that we made the right choice in vendor and I would recommend Lightico to other lenders and banks seeking an eSignature solution."

"I’ve been really impressed with the collaborative approach Lightico have taken, in particular taking the time to really understand our requirements and our business."

"The biggest game changer was definitely being able to utilise video and content sharing for our financial advice appointments with customers. We also see customer satisfaction scores that we get from video appointments are really positive and customers genuinely value the service. Skipton Link enhances advice provision. Customers are more likely to purchase additional services over video than simply over the phone. Not only that, but we've effectively opened up our entire advisor population. If the customer would like to speak to a financial advisor, but the one in a local branch isn't available, we can connect them with another advisor somewhere else in the country. The limitations of geography have been eliminated."

“Since using Lightico, we’ve cut turnaround times of consent form completion down to 8 minutes thanks to the speed and ease of form and signature collection. This program makes employees feel good about the work that they do.”