25 Lightico Testimonials

"We chose Lightico over DocuSign because of better technology and mobile experience and without reliance on an app. Client satisfaction has gone up while we’re also saving time internally. Lightico is easily one of the best vendors I deal with."

"Lightico streamlines everything. The mobile experience is absolutely fantastic and that’s really helped our overall level of customer satisfaction."

“Lightico’s collaborative approach meant that we worked together every step of the way, from identifying the pain points to delivering the most agile solution. Lightico understood the needs of the bank and our customers and what we wanted to deliver."

“We are very proud of the introduction of Just Click – Notify & Upload. It has given our bereaved customers the ability to notify us and upload documents from the comfort of their own home, without the need to visit one of our branches."

"Since implementing Lightico, we’re able to close more deals faster whether on-site or remotely with 100% security. Banks are more likely to accept out-of-state deals and are faster to turn around funding. Our customers love the buying experience and flexibility at Arrowhead BMW."

"Implementing the platform has significantly improved our mortgage journey. The streamlined process and integration into our internal systems has had a fantastic impact on customer and agent experience, and has improved our operational efficiency. The unified case ID and integrated e-signature feature has saved time in the end to end journey, and reduced reliance on manual processes making us more efficient. The platform has helped first direct demonstrate our commitment to innovation and customer-centricity.”

“Our customers are buying higher value devices, more accessories, they are happier with their sales journey. Lightico has bridged the gap between traditional telesales and the instant, intuitive, mobile experiences that our customers are used to. ”

"The biggest game changer was definitely being able to utilise video and content sharing for our financial advice appointments with customers. We also see customer satisfaction scores that we get from video appointments are really positive and customers genuinely value the service. Skipton Link enhances advice provision. Customers are more likely to purchase additional services over video than simply over the phone. Not only that, but we've effectively opened up our entire advisor population. If the customer would like to speak to a financial advisor, but the one in a local branch isn't available, we can connect them with another advisor somewhere else in the country. The limitations of geography have been eliminated."

“Deploying Vizolution technology is an important step in BNPP Personal Finance’s full digital relationship strategy. Indeed, our ambition is to move from a ‘telephone-and-paper’-based company to a full digital value proposition offered to our clients today. Lightico's solution covers our needs, especially for insurance products, because it doesn’t need to be integrated into our own complex IT systems."

"I’ve been really impressed with the collaborative approach Lightico have taken, in particular taking the time to really understand our requirements and our business."

“Our business success is reliant on the speed and quality of service that we provide to dealers and their customers. Since implementing Lightico’s solution, we’ve been able to accelerate funding turnaround time thanks to automated workflows. This has enabled us to speed up the customer verification process and provide service excellence to thousands of customers across the USA.”

"We partnered with Lightico to improve the customer experience of our Retentions journey. Utilising their platform we launched MyView to give our agents all the tools they need to best serve our customers."

"Working with Lightico’s collaborative digital platform removed any ambiguity from the sales cycle. As a result of a more seamless and transparent process, our sales results are at all time high."

“Lightico worked with us to understand the specific difficulties our customers were facing and then devised a solution to address these challenges. As a result, we have created a radically improved customer journey that is market-leading in the collections division in Brazil, and provided a unique way for our customers to gain more clarity about the collections procedure, while being able to make repayments more conveniently than ever before.”

“During this (COVID-19) pandemic, we at Happy Bank are taking a hard look at all our tools to see how we can use them to better service our customers. Lightico is a tool that has been very valuable and the team is proving that they are a true partner.”