Lightico

"We partnered with Lightico to improve the customer experience of our Retentions journey. Utilising their platform we launched MyView to give our agents all the tools they need to best serve our customers."

"The biggest game changer was definitely being able to utilise video and content sharing for our financial advice appointments with customers. We also see customer satisfaction scores that we get from video appointments are really positive and customers genuinely value the service. Skipton Link enhances advice provision. Customers are more likely to purchase additional services over video than simply over the phone. Not only that, but we've effectively opened up our entire advisor population. If the customer would like to speak to a financial advisor, but the one in a local branch isn't available, we can connect them with another advisor somewhere else in the country. The limitations of geography have been eliminated."

“We are very proud of the introduction of Just Click – Notify & Upload. It has given our bereaved customers the ability to notify us and upload documents from the comfort of their own home, without the need to visit one of our branches."