Lightico

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Read 25 Lightico reviews and testimonials from customers, explore 24 case studies and customer success stories, and watch 2 customer videos to see why companies chose Lightico as their undefined

Lightico’s mission is to empower businesses to create streamlined experiences in the last mile of the customer journey, where customers want to get things done, now. In today’s experience-driven economy, customers expect intuitive and instant business interactions. However, businesses are ill-equipped to deliver such experiences to customers on their cell phones while speaking with them on the phone. The result is frustrated customers, lost sales, higher operational costs, and damaged NPS scores.

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Customer Rating Review Scorebased on 1303 reference ratings
4.8/5.0 (1303)

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Featured Testimonials

  • “It’s been especially refreshing to see our older customers ask for us to mail them something and we can say, 'How about we just do it electronically right now on your phone?' Once we explain the possibility and how it works, it's great to see how someone who isn’t necessarily tech savvy can easily complete whatever process they want with our staff — all while on the phone.”

    Erica AgundisNew Account Supervisor

  • “Lightico worked with us to understand the specific difficulties our customers were facing and then devised a solution to address these challenges. As a result, we have created a radically improved customer journey that is market-leading in the collections division in Brazil, and provided a unique way for our customers to gain more clarity about the collections procedure, while being able to make repayments more conveniently than ever before.”

    Gustavo SantosHead of Products, CRM and Digital

  • "Since implementing Lightico’s solution, Platinum’s deal time has been slashed by 4 days and has enabled the services teams to be more efficient, resolving all customer requests immediately, so we can live up to our core value of putting customers first."

    Armando HidalgoDirector of Servicing
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Featured Case Studies

  • How Lightico helped O2 improve customer retention by 20%, reduced drop offs by 31% and improved customer satisfaction by 27%

  • Streamlining First Direct’s Mortgage Journey

  • Happy State Bank Leverages Lightico To Support Their Customers Through COVID-19

    Mark G. MurrayVice President
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Featured Customer Videos

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Additional Lightico Information & Resources

Read Lightico Reviews, Testimonials & Customer References from 25 real Lightico customers.

Browse Lightico Case Studies, Customer Success Stories, & Customer References from 24 businesses that use Lightico.

Watch Lightico Customer Videos to learn why 2 businesses chose Lightico.

FeaturedCustomers has 1,856,850+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.