Lightico’s mission is to empower businesses to create streamlined experiences in the last mile of the customer journey, where customers want to get things done, now. In today’s experience-driven economy, customers expect intuitive and instant business interactions. However, businesses are ill-equipped to deliver such experiences to customers on their cell phones while speaking with them on the phone. The result is frustrated customers, lost sales, higher operational costs, and damaged NPS scores.
"Implementing the platform has significantly improved our mortgage journey. The streamlined process and integration into our internal systems has had a fantastic impact on customer and agent experience, and has improved our operational efficiency. The unified case ID and integrated e-signature feature has saved time in the end to end journey, and reduced reliance on manual processes making us more efficient. The platform has helped first direct demonstrate our commitment to innovation and customer-centricity.”
“Our customers are buying higher value devices, more accessories, they are happier with their sales journey. Lightico has bridged the gap between traditional telesales and the instant, intuitive, mobile experiences that our customers are used to. ”
"I’ve been really impressed with the collaborative approach Lightico have taken, in particular taking the time to really understand our requirements and our business."
Read Lightico Reviews, Testimonials & Customer References from 25 real Lightico customers.
Browse Lightico Case Studies, Customer Success Stories, & Customer References from 24 businesses that use Lightico.
Watch Lightico Customer Videos to learn why 2 businesses chose Lightico.
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