36 LeanTaaS Testimonials

“We will be in trouble without iQueue. iQueue has been a success here and we love you guys.”

“iQueue helped the schedulers so much that the charge nurses thought the phones were broken!”

"We really needed to create access to the OR. Exchange went above and beyond our prior manual process, it gave transparency to open OR time, it eliminated a lot of the back and forth phone calls and it gave us flexibility to create open time that wasn’t previously available. When we had new surgeons join, we were able to get them time. Collect was telling us the same story, but in a way that was more surgeon-focused. It helped us directionally decide what worked best for the OR schedule."

“Our infusion department experienced improvements in patient workflow with the initial implementation of our scheduling template. We were able to slow down midday volume peaks & uneven volume surges throughout the day. As a result, the steady flow of patient arrivals throughout the day has provided more opportunities to cultivate the nurse/patient relationship.”

"Our utilization curve shows we were level loading after [implementing iQueue]. We were able to unlock the capacity to help deal with unexpected delays and add-ons. Our nursing team felt there was the ability to rest and plan out their days and take a lunch break. It was a huge satisfier for employees and patients."

"The real-time transparency into daily staffing needs and resources that LeanTaaS provides has enabled us to become more nimble. We now send staff to where patients are and move patients less to ensure the best care experience for each patient.”

"We were very pleased with how fast we were able to implement iQueue for Infusion Centers and see a difference. We see lots of happier patients because things are happening on-time."

“Exchange has made the surgeons happy, and we’re getting patients in faster, so it has increased surgeon satisfaction, increased patient satisfaction, and has made the whole scheduling process outside of normal block time smoother. It has fixed so many problems and streamlined our systems so much.”

"Our average daily census is now in the mid-800s and we have not gone on diversion or refused transfers. Every surgery, every procedure, admission, and direct admit is accommodated. We do not back up the OR or the Cath lab. This is enabled by the tools we have from LeanTaaS because we can see where the potential roadblocks are in advance and act."

"The real-time transparency into daily staffing needs and resources that LeanTaaS provides has enabled us to become more nimble. We now send staff to where patients are and move patients less to ensure the best care experience for each patient."

“It’s a very impressive amount of growth, and amount of volume we’ve added at this one infusion center, thanks to having the iQueue system in place.”

“We’ve seen tremendous success and kept our wait times under 10 minutes while increasing patient volumes by using iQueue for Infusion Centers, including the executive summary feature.”

"LeanTaaS has provided us with the tools and strategies to create daily patient flow efficiencies, resulting in measurable and sustainable improvements. As a result, we have been able to streamline discharges and create capacity to care for more patients.”

"I knew that using artificial intelligence and machine learning solutions, the point of iQueue was to solve for empty ORs and match with surgeons looking for block time. It seemed apples to apples with what we were trying to do with the technological support and foundation that we needed to scale and continue."

"iQueue is a far more scientific way of managing OR capacity and creating access to OR time, accountability for block time, and transparency into operating metrics. The changes to our core processes for release and request, block rightsizing, and transparency into the metrics is exactly what we needed. This is the future of OR capacity management."