36 LeanTaaS Testimonials

"The [iQueue] platform itself has been tremendously valuable, but it’s really linked up with the work that’s been done by the team, together with the support of LeanTaaS. [iQueue will] allow us to manage our staff and volume in our existing sites, but then across the different centers. Imagine being able to move patients from one location in Maryland to another, because it’s convenient for them and you have capacity there."

"Our utilization curve shows we were level loading after [implementing iQueue]. We were able to unlock the capacity to help deal with unexpected delays and add-ons. Our nursing team felt there was the ability to rest and plan out their days and take a lunch break. It was a huge satisfier for employees and patients."

"The real-time transparency into daily staffing needs and resources that LeanTaaS provides has enabled us to become more nimble. We now send staff to where patients are and move patients less to ensure the best care experience for each patient."

"The real-time transparency into daily staffing needs and resources that LeanTaaS provides has enabled us to become more nimble. We now send staff to where patients are and move patients less to ensure the best care experience for each patient.”

"LeanTaaS has provided us with the tools and strategies to create daily patient flow efficiencies, resulting in measurable and sustainable improvements. As a result, we have been able to streamline discharges and create capacity to care for more patients.”

"Since launching i-Queue in June 2020, we have been able to add additional appointment slots equaling increased revenue. Our waiting rooms have only a sprinkling of patients compared to pre-iQueue. We have seen a decrease in drug and infusion wait times. Nurses are now able to care for more patients in the same amount of time without feeling slammed during the historical “rush hour.” They are even able to step away for a midday lunch break which was hard to do prior to iQueue. The icing on the cake are the data reports that are available on a daily basis or on-demand."

"Before the pandemic, we knew we had to solve our problem of surgical case backlog. Then COVID-19 hit and suddenly we had to postpone 8,000 surgical cases. We took this opportunity to invest in technology, partnering with LeanTaaS to help us improve our OR capacity and provide surgeons with a tool that made OR time simple to view, access, and share. [iQueue] proved vital in navigating the aftermath of the return of surgical cases."

“Exchange has made the surgeons happy, and we’re getting patients in faster, so it has increased surgeon satisfaction, increased patient satisfaction, and has made the whole scheduling process outside of normal block time smoother. It has fixed so many problems and streamlined our systems so much.”

"Our nurses love using the huddle report every morning because it gives us a really good indication for if we can take patients back early who arrive early, and for knowing where the day’s best opportunities are for handling add-ons. Our days run much smoother because we are really utilizing our time better."

“Within one year of implementing iQueue, we were able to increase overall block utilization by 20% percent and primetime utilization by 4.8% and that’s with the 7% reduction in available rooms that indicates that we’re using our space a lot more efficiently.”

“We’ve seen tremendous success and kept our wait times under 10 minutes while increasing patient volumes by using iQueue for Infusion Centers, including the executive summary feature.”

"We’ve seen great success using the iQueue product to enable our operations and process improvement teams to drive visibility and action across the health system."