“Before starting to design a process from scratch, I look to see if it has already been done in the Business Process Library. Since it is already done once, it is easy to duplicate. The BPL is a great resource.”

“We’ve been on this trend for a while. We’ve got a lot of retirees coming to take advantage of the many leisure pastimes we offer as well as the great weather.”

“We continue to capture and automate the numerous paper driven workflows which exist in our local government. Workflow and Forms are incredible tools and the Business Process Library is a fantastic way to rapidly introduce new solutions. If I could offer one piece of advice, it would be to get …

“We’ve gotten great feedback about how quickly approvals are happening now and the ease of access to forms. We only have one location to find forms, instead of lots of different places where people were saving PDFs or filing them.”

“Laserfiche looks after all the typical elements of what a lawyer does. That’s been the biggest breakthrough for us as a practice, and the most spectacular application of it for the firm as a whole.”

“I’m sure the relationship between DESAF and Laserfiche will last for many years in the future in order to accomplish our objective, to fight against poverty in a very efficient way.”

“It is very versatile. I like to describe it also as a blank canvas. If you can think it up, you can build it. The electronic flow and distribution is also very efficient, and saves a lot of time and money.”

“The goal was to give people the ability to find the data they were looking for. Rather than thinking of Laserfiche as just a place to put electronic documents, we organized and standardized everything. That made it simpler.”

“Our vision is to be the lender of choice within our marketplace, and Laserfiche has helped us to achieve that.”

“We are currently automating 120,000 Building Consents, Resource Consents and License’s documents using Laserfiche Workflow, which is pulling metadata from the old database and transferring it into the Laserfiche database. Doing a manual transfer would have been a nightmare.”

“We’re always looking for opportunities to be more effective and really bring that cost for service or cost per unit down. Not for a bottom-line profit like in the private sector, but to try to reduce the cost of service to our constituents, and use their tax dollars appropriately and …

“We want to make those processes more efficient, more automatic and better for the public. In order to grow, we have to innovate.”

“At the end of the day, my job is about working with a team that provides innovation and collaboration for Oakland County to improve customer service.”

“When staff comes in in the morning, they’re opening Laserfiche; it has become part of our daily routine. When we have that approval process, those things get cleared and reviewed in a timelier manner. That ensures that all of our staff and even our contractors are following standard operating procedures, …

“Our teachers are beginning to see when they bring other records to us, not only are we able to receive that information and quickly digitize it, but we’re also able to retrieve it for them if needed in the future.”