“My goal, in the beginning, was to get as much ‘buy-in’ as possible for our fledgling imaging program. Working together on interdepartmental projects is a proven recipe for success in Lakewood.”

“We were an early adopter of records retention schedules at a state agency. We’ve been a model for many other agencies looking to modernize their records management.”

“With the volume of usage we’re seeing, Laserfiche WebLink has paid for itself tenfold in staff time savings, now staff can concentrate on their primary role of running the city instead of running around and pulling documents for FOIA requests. FOIA used to be a real unpleasant word around City …

“One of the things that I like about Laserfiche is that we are creating a technology demarcation point-slash-security boundary from all other stuff that’s in the cloud. Now that we have set up Microsoft Entra SSO authentication and some of the foundational pieces with Laserfiche, we feel secure and safe …

“With the improvements that we’ve made in our technology and processes, we’ve also raised the bar for ourselves.”

“Laserfiche is the automation engine behind a lot of the tools or applications that we’re using which don’t have a good user interface to do the things we need to do."

“With this integration we’re able to save staff time by automating notes and data entry, plus assist our external IDOC partners by enabling auto-filling of publicly available information on forms as they are filling them out.”

“We have to have compliance by design. This approach enables us to save time because the systems and processes we now use will automatically ensure compliance.”

“Laserfiche is not only a tool that will allow us to keep control of documents, maintain traceability and comply with the rules and archival standards of Colombia, but it also provides a platform that will allow us to automate business processes across the company.”

“Cycle times from when invoices were received reached up to 72 hours. We needed to optimize the process and reduce cycle time.”

“Any system we looked at was either too costly, not customizable enough, not user friendly, or not cloud based.”

“The program holds staff accountable and offers them a checklist at the same time — empowering them to complete the 200-plus tasks that are necessary for each event and performance.”

“The whole user experience was quick and easy, and members are kept up to date with emails through the whole thing. There are a lot of automatic verifications happening, and there were hundreds of applications. There were still some manual validations, but staff were not overwhelmed by them as they …

“Once you understand the capabilities of Laserfiche, you can utilize it for much more than the original use case."

“Errors would occur, and I would have to track down which files didn’t transfer properly and why they didn’t transfer. I would also have to go in and fix data. That was enormously frustrating."