"LANDESK represents everything we wanted in a management system, and we estimate it will soon pay for itself."

"Service Desk delivers all the help desk functions we need and much more. It integrates business processes into our service management infrastructure, and provides an interface for software licensing, change management, financial management and all of our other management needs."

"In the past, we had to check four systems to monitor our IT environment; now, we can see all the issues on a single pane of glass. Adopting a more structured approach to recording errors helps us solve them faster, and our success is reflected in increasing levels of system …

"We have decided to use Xtraction exclusively for reporting against CA Service Desk and not even install Business Objects."

"Xtraction has allowed us to have more users generate their own reports, thereby removing reliance on our internal reporting group."

"Thanks to our LANDESK solutions, we have much greater visibility of incidents and issues, and a clearer picture of the remediation actions that we need to take."

"The LANDESK® solutions paid for themselves in the first 12 months. I estimate that we would have to increase our staff to 20 people to do everything that LANDESK allows us to do with just four."

"LANDESK has paid for itself, and continues to save us time and money. But the biggest benefit is that our students and faculty have ready access to technology when they need it."

"It’s all about not impacting the end user and keeping them productive. LANDESK helps us accomplish these goals, which is why we consider it a mission-critical asset. It has all the functionality we need now and in the future, and the solution has paid for itself."

"Service Desk has allowed us to streamline one of our teams from 14 technicians down to 10. These [and other] changes have saved us significant amounts of money in cost avoidance, as well as hundreds of technician hours a year that can now be devoted to more mission-critical tasks."

“We recently updated our PCs to Windows 7 and our POS terminals to POSReady 2009. Before, that would have taken thousands of hours and cost tens of thousands of dollars because a technician would have had to touch each machine. LANDESK did the migrations accurately and uniformly in a fraction …

"Before it could take up to 16 hours to distribute software. Now, a major deployment might take an hour. That’s a 94 percent increase in productivity."

"Xtraction is a great self-service tool and I cannot imagine a simpler and easier solution for obtaining the dashboards and reports we need."

"Before, we were taking 3,000 repair calls a month. Within months of installing LANDESK, those calls were cut almost in half, and are still decreasing."

"LANDesk paid for itself in just the first three months."