"We have decided to use Xtraction exclusively for reporting against CA Service Desk and not even install Business Objects."

"Service Desk has allowed us to streamline one of our teams from 14 technicians down to 10. These [and other] changes have saved us significant amounts of money in cost avoidance, as well as hundreds of technician hours a year that can now be devoted to more mission-critical tasks."

“We recently updated our PCs to Windows 7 and our POS terminals to POSReady 2009. Before, that would have taken thousands of hours and cost tens of thousands of dollars because a technician would have had to touch each machine. LANDESK did the migrations accurately and uniformly in a fraction …

"LANDESK represents everything we wanted in a management system, and we estimate it will soon pay for itself."

“LANDESK allows us to easily control and secure our data and ensure our devices are inventoried and protected. The solution is absolutely a mission-critical tool for us.”

"It’s hard to estimate how much time LANDESK has given us back, but even with our user base doubling this year, we’re still able to manage it all and we haven’t had to put on any extra people."

"We have been really spoiled by the TAM program and its engineers. It keeps us in constant contact with all the right people at LANDESK, and if needed, our technical account manager can take our issues up to the LANDESK developers for the right resolutions."

"Xtraction has allowed us to have more users generate their own reports, thereby removing reliance on our internal reporting group."

"It’s all about not impacting the end user and keeping them productive. LANDESK helps us accomplish these goals, which is why we consider it a mission-critical asset. It has all the functionality we need now and in the future, and the solution has paid for itself."

"Service Desk delivers all the help desk functions we need and much more. It integrates business processes into our service management infrastructure, and provides an interface for software licensing, change management, financial management and all of our other management needs."

"LANDESK has paid for itself, and continues to save us time and money. But the biggest benefit is that our students and faculty have ready access to technology when they need it."

"It only takes 30 minutes to provision a machine, which reduces our provisioning time and costs by 88 percent."

"It would take four additional technicians to manually do what each of our four support people can now do with LANDESK. That’s four new hires we don’t need for an annual savings of $224,000 in salaries and benefits alone."

"Before it could take up to 16 hours to distribute software. Now, a major deployment might take an hour. That’s a 94 percent increase in productivity."

"It’s important that we have a single solution that adds value and brings automation to everything we do, allowing us to easily get the work done we need to do."