KOVA Corporation is a Platinum Distribution Partner for Verint Systems Inc. Less than 2% of Verint’s partners worldwide hold the Platinum Distribution distinction. They represent the Verint portfolio of products exclusively and have a highly successful 15 year history with their manufacturer. With Verint multimedia recording and workforce optimization solutions, organizations can capture and use intelligence from multiple information sources to drive informed decisions on customer behavior, organizational process improvement, emergency response, investigations, staff scheduling, training, and more.
"Selecting the software was the first step. The operations review led us to make some internal process changes, such as providing a hotline to the divisions so that the contact center could receive immediate assistance with urgent issues, We also began measuring ‘calls offered’ as a percentage of each division’s revenue-generation targets. In effect, this meant that the contact center began sharing the responsibility for the growing call volume with the divisions."
Read KOVA Corporation Reviews, Testimonials & Customer References from 2 real KOVA Corporation customers.
Browse KOVA Corporation Case Studies, Customer Success Stories, & Customer References from 3 businesses that use KOVA Corporation.