74 Klevu Testimonials

"It was important for us to improve our Trustpilot rating and listen to our customers via this platform. We were really happy to find out that both Trustpilot and Klevu could integrate giving us more opportunity to optimize search. It’s great to be able to connect apps we’re already using, maximizing the output with little input. In a small team, this is invaluable to driving business success."

"The revenue and search data KPIs since we have been using Klevu are really strong and we are excited to see how we can further improve site search usage and drive subsequent customer orders and revenue."

"We implemented Klevu last year to help provide more accurate search results to our customers and we’re really pleased with the results. Since integrating Klevu with our Magento store we’ve had a lot more control over what’s being served to different users and we’ve considerably improved the speed and various other areas of the customer experience."

"When it comes to layout of category pages, we need to be customer led. Whilst it’s important that our pages look the best they can and we are able to show the key products in our collections and categories, it’s much more important for us to show the most relevant products and content to our customers.The website’s responsibility is to drive sales through the web and provide a good customer experience. With Klevu, we’ve been able to find that balance between commercial, merchandising and conversion."

"Klevu enables us to optimize the small things on the site that make a big difference. We use data to figure out points of friction, and smooth those out for customers. We need to use AI technologies such as Klevu because we want to do as much as we can in-house and uphold that Seasalt personal touch in the digital experience. But also make it scale. We’ve found that using AI increases AOV, on site customer experience, CLV, and even helps us with driving more efficient advertising due to increased relevance."

"We’re able to shape that behaviour and use the data to inform decisions in that way, and it’s really good."

“PUMA found that on average there was a 52% increase in search led conversions since Klevu.”

"2buy1click is our web agency for everything, frontend and backend. They’re very agile and are able to flex as our priorities shift in the business.They’re one of the best agencies I’ve ever worked with."

"Philip Kingsley had very specific requirements for their advanced search and after reviewing the available options and solution providers, Klevu met all the requirements and was selected as the final advanced search solution."

"Klevu offers the best of best of all worlds: being AI driven but not being a black box. So it allows you to customise the results, or override the results, as well as the usual natural search you would expect. It’s the blend of all these things and the control that provides that is really powerful for our customers."

"I think actually the biggest thing that’s done for us is given my merchandising team a sense of control. Search used to be something that we ran in the background, but now we use it to actively merchandise. For example, if Fathers Day or another occasion is coming up in six weeks, we will actively put occasion related gifts in front of shoppers when they are using the search function instead of waiting for them to realise we offer gifts for that particular occasion. It’s a way of making customers aware of our occasion related services and products ahead of time."

“Klevu has allowed us to bring a feature set to our client that allows their customers to shop more efficiently.”

“Klevu really works out of the box. We have been impressed by the flexibility of the APIs – straightforward, well documented, stable and working as advertised.”

“By choosing to use Klevu’s headless API, we were granted complete freedom and flexibility over the front end.”

"We partnered with Klevu having heard some great reviews. Klevu exceeded our expectations from the beginning and on future capabilities too, giving us sight of their roadmap which they invited us to feed into as well. Klevu are very open to hearing our suggestions and taking them back to the internal product team."