74 Klevu Testimonials

"It was important for us to improve our Trustpilot rating and listen to our customers via this platform. We were really happy to find out that both Trustpilot and Klevu could integrate giving us more opportunity to optimize search. It’s great to be able to connect apps we’re already using, maximizing the output with little input. In a small team, this is invaluable to driving business success."

"The revenue and search data KPIs since we have been using Klevu are really strong and we are excited to see how we can further improve site search usage and drive subsequent customer orders and revenue."

"We implemented Klevu last year to help provide more accurate search results to our customers and we’re really pleased with the results. Since integrating Klevu with our Magento store we’ve had a lot more control over what’s being served to different users and we’ve considerably improved the speed and various other areas of the customer experience."

"With the second redesign, we needed a robust search solution that was going to bring us into the next 5 to 10 years at least. Klevu just seemed like more of a natural fit for us because with the new site, we wanted to offer our clients something new, something that was interesting and something that they had never seen before."

"Klevu are always getting themselves out there, I’ve spoken to a lot of people in the industry who have recommended Klevu. We’re not as big as some of Klevu’s other clients so also needed something with a competitive price point but with good functionality, Klevu was spot on!"

"Winfields were after a product Discovery tool that would allow them to merchandise their site to ensure the right products were showing in the right place and reduce manual effort. So we recommended Klevu as a good solution to this."

"Because we are a tight team, we needed a tool that would learn and make recommendations for us. Klevu has saved a lot of time and, from the onset, it needed to – we were not going to bring in a search tool that was going to overextend our bandwidth."

"Smart Merchandising has definitely made a difference to us. Beforehand we had to physically drag products in the backend of Shopify to the top of the page whereas the AI from Kelvu makes this process a lot easier."

"Underwaterpistol are very efficient and just ‘on it’ as an agency compared to other agencies we have worked with in the past. We can speak to them very easily and nothing is ever missed."

"Out of a number of solutions we would always look to recommend Klevu. We’ve had a great experience of working with Klevu and have seen the value that the solution can provide to clients first hand."

"From all research Klevu was hands down head and shoulders above the rest. There’s not loads of frills which we love. It means you don’t have to be a tech guru to use the platform, it just works."

"Thanks to the team at PASSE for identifying the opportunity to enhance our Klevu and Klaviyo integrations. Search abandonment flow implementation was straightforward and because it’s dynamic, requires minimal maintenance which is a bonus for a small team. The strong conversion rate and revenue returned proves that when the efficiency of Klevu’s search results combine with Klaviyo’s capability to re-target, we have a winning combination to deliver what customers have told us they need."

"I might buy a new lipstick if I am having a bad day. You may buy something else because you are feeling a certain way. There are signals that the consumer gives us that allow us, through personalization and AI, to understand the intent in a better way to serve the right product. It might be based on what you have previously browsed, might be based on what similar consumers are searching for, or frequently bought together. These all help guide the customer to better find what they are looking for."

"The most important thing for us using Pivotal is trust. You don’t need them until you NEED them. They are experts and an extension of the team."

"Generally we find that customers visit between four and five times before they convert because we sell a premium product, so having that more familiar view of products they’ve already looked at when last on the site is going to improve our conversion rate for returning customers significantly."