52 Kibo Commerce Testimonials

"As a customer navigates our site, Certona’s technology utilizes everything we know about that particular customer’s preferences to provide a personalized experience and suggest alternative and complementary products.”

"Because of the time it takes to ship items purchased in our online store, we effectively have to stop taking holiday orders a week before Christmas. That’s why our BOPIS program is an integral part of last-minute holiday shopping. People can now make online purchases until the very last minute. This creates a new avenue for saving the sale and extends holiday online buying season for an entire week."

"We were particularly impressed with the quality of service and support Kibo offered, both pre and post-sale. They delivered what they promised and followed through with us until everything was working just the way we wanted it."

“As we go through our digital transformation, it’s important that we drive improved sales and lifetime value with unforgettable customer experiences. Kibo gives us the scalable personalization we need to achieve that goal, and has helped our performance improve considerably.“

“This gave us a huge amount of confidence to actually drive bigger, more complex, and deeper experiences; even multi-page experiences that we never would have been able to execute before without flicker or delay on big imagery changes.”

“Kibo Personalization doesn’t just help us sell socks. It helps us improve the entire user experience. It empowers us to improve every customer touchpoint even as we grow as a business.”

“It’s so easy to see and understand the results from what we implemented. Before it was hard to have a conversation when we’re looking at different resources and different data, but with Kibo, it’s so clear, it becomes easy to make the right decision together as a team.”

“That’s where [Kibo] came in and suggested that Individual Fit Experiences [now Automated Personalization] would be the perfect way to test this. Instead of us trying to decide which customer should see which type of recipe, why not let the machine decide.”

“Not only did we see significant uplifts in conversion and engagement, but we also gained useful customer insights that will inform our decision making in future campaigns.”

“[Kibo Personalization] helped us realize revenue we otherwise could not have captured. In approximately 4 months we saw an increase of nearly $6.9M in revenue as a direct result of [Kibo]’s machine learning capabilities.”

“Audience Explorer’s quick time-to-insight allows me to answer questions within seconds, such as if an audience segment is large enough to target for personalization or if users in a segment share other traits or behaviors that I can use for personalization.”

“I was looking for a scalable solution that my team can use to quickly deploy applications. What I’m looking for in a technology is something that’s scalable, something that is not monolithic, something where I can find people to come onto the platform and work. Kibo did a great job providing the API layer for the solution for us to move forward.”

“Kibo has the ability to define data really well in the back end, which many of the SaaS competitors are not as good at. And so we have some specific use cases where we need to tie pretty complex product data to say, the image gallery, or to other pieces of the user experience. And the ability to customize that schema to be able to do so was a real advantage for Kibo.”

“Our system prior to this had been homegrown, great, worked for where we were, but it wasn’t necessarily growing where we wanted to go. So Kibo was the right solution to help unify things to really up our game digitally.”

"We didn’t want to be forced into a headless monolith where we are stuck paying for the entire platform and only using parts of it. We were already headless and had a CMS, and a homegrown PIM that we wanted to keep. We were looking for a modular solution we could pick and choose only the components we needed, and we found that in Kibo."