“Customer engagement has drastically improved since introducing the service. The Agent Assisted solution means we don’t have to worry about pausing recordings mid-way through a call, or asking people to read their card details out loud, something they may feel uncomfortable doing. The customer can have confidence we are a …

“Although we had some initial hiccups, through constant communication between us and yourselves we have always been able to rectify these very quickly and easily. We had an issue with some of our tenancies having references that contain letters rather than only numbers, but Key IVR were able to offer …