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“When there’s a rating and review component to the reports that I present to a client, I can pull out the top topics that have been mentioned and present that information to the client.”
"This round, we had 672 surveys, however, the larger divisions had double or triple that amount, and they’re still manually reading every single comment. Now they have a secondary source to see if the tool is validating what they’re thinking. The speed at which Keatext works is really kind of astounding. Rather than spending months and devoting six to eight people to the task, we upload it and 20 minutes later, we have results."
Chattermill uses cutting edge artificial intelligence to analyse customer feedback across customer touchpoints for organisations to harness customer insights at scale, boost customer loyalty and brand advocacy. They combine machine learning with a deep understanding of a company and their customers, seamlessly integrating with any system used to collect feedback. They then deliver precise, actionable insights enabling their partners to have a complete, objective understanding of their customers every day.
First Insight is the world’s leading customer-centric merchandising platform that empowers retailers and brands to incorporate the Voice of the Customer into the design, pricing, planning, and marketing of new products. Through the use of online consumer engagement, the First Insight solution gathers real-time consumer data and applies predictive analytic models to create actionable insights, which drive measurable value.
Thematic analyzes customer feedback to help companies improve customer experience. Feedback is connected from multiple sources, giving richer context and deeper insight into what’s affecting CX metrics, such as satisfaction or revenue. With advanced text analytics to surface themes, you quickly and easily uncover valuable insights backed by evidence to deliver ROI.
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