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“Keatext is a huge time saver for us. It’s made customer reporting considerably easier, as it gives us a ton of different options in terms of how we can present insights to our customers, and lets us do data collection in a deeper, more personalized, more tailored way.”
“Keatext is an extension of our reporting capabilities, which means we’re helping customers make better business decisions that improve their performance.”
Chattermill uses cutting edge artificial intelligence to analyse customer feedback across customer touchpoints for organisations to harness customer insights at scale, boost customer loyalty and brand advocacy. They combine machine learning with a deep understanding of a company and their customers, seamlessly integrating with any system used to collect feedback. They then deliver precise, actionable insights enabling their partners to have a complete, objective understanding of their customers every day.
First Insight is the world’s leading customer-centric merchandising platform that empowers retailers and brands to incorporate the Voice of the Customer into the design, pricing, planning, and marketing of new products. Through the use of online consumer engagement, the First Insight solution gathers real-time consumer data and applies predictive analytic models to create actionable insights, which drive measurable value.
NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
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