344 Jira Software Testimonials

"With Atlassian Automation, each stakeholder in this process is saving up to 60 hours every month on administrative work. Using Automation isn’t just about time savings – it’s about freedom. We can spend our time more wisely."

"In the beginning, it could take three days to close an alert. Now, the average is three minutes before they see the alert, close it, and start working on the issue.”

"In no time, we had a single point of contact for all support across Breville."

“We have much better vertical transparency now. With our older system, we'd have to write custom dashboards, and it'd usually take up to two minutes to load a report – not very robust. With the new JIRA implementation, managers can see those reports in half a second, and the CIO wants to roll this out to other departments."

“We tested several tools, but we liked the flexibility of JIRA, and it is well supported, thanks to our relationship with [Atlassian Platinum Expert] Deiser. JIRA allowed us to configure in numerous ways and integrate our many existing systems and plug-ins.”

“When we investigate a problem, we begin by searching JIRA to see if we've encountered it before, and if so, what the resolution was. By linking a new issue to an existing issue we grow our web of knowledge about a problem or a circumstance.”

“Planning has become a lot more structured and traceable since teams began using Portfolio for JIRA.”

“Before JIRA, we’d tried a range of tools, but they were too simplistic or simply inadequate to effectively run things the agile way. In contrast, JIRA offers an unparalleled list of features to manage large projects and has had a hugely positive impact on how we operate.”

“We share Atlassian’s philosophy for information disclosure. We now release the status of development to our customers and gather requests in an open manner it is trustworthy and genuine.”

“JIRA has allowed a great deal of transparency across business and development teams contributing to a product that's truly a collaborative effort every step of the way.”

“More impressive, was how easy JIRA Service Desk was to configure. In the past, we spent months configuring service desk solutions. With JIRA Service Desk, it was done in a matter of hours. It's really that simple to configure.”

“With JIRA Service Desk, we can move at the speed of the industry, support our customers, and deliver real business value.”

“JIRA Service Desk has revolutionized how we do IT. We're dealing with 236% more tickets with only a 63% increase in IT engineers – and our IT team has worked to become 44% more efficient.”

“With Git and Bitbucket, we’re able to complete 3x as many code reviews, which ultimately results in fewer bugs, fewer support tickets, and better software.”

“Atlassian has really enabled us to drive a more agile process throughout our entire software development lifecycle.”