"We can track the number of tickets that come in and are resolved, working time, and the eventual outcome of each ticket. That way, we can understand how to optimize our workflow and if there are better ways of handling customer requests."
“We're very happy with JIRA Service Desk. The roll out was really smooth. The adoption from the user community was phenomenal. Meanwhile, the requests are coming in and getting resolved faster and more efficiently.”
"Jira Service Management and its integration with Jira allow us to escalate to other teams, build approval loops, enforce checklists and timestamped action logs, and collect additional information at the relevant workflow step. Users really appreciate that."
"Confluence is an awesome wiki, but that’s not all. It’s an awesome intranet. It can be an awesome portal. Really, it can be whatever you want, especially if you’re willing to see what’s available in the Marketplace."
"In 2014, we had 55 outages. In 2015, by applying these [scaling] lessons we’ve reduced that number to seven. Now with JIRA Data Center, we believe that number will be even smaller in 2016."
"The difference is amazing, and our productivity has skyrocketed. Now, everything can be visualized, racked, and stacked, and I know what everyone is working on at a glance."
"Confluence helps us capture and share information, efficiently and quickly, across the company."
"Now we have a secure, compliant, and 100% auditable process to do release authorization."
"Atlassian Cloud gives us more time to focus on what matters."
"JIRA is a useful visualization tool for keeping track of how tasks are progressing. Team members can visualize and share information clearly."
“The full Atlassian integration has dramatically improved our processes and productivity.”
"HipChat has been a huge productivity booster for us and has had a tremendous impact on our ability to scale the org and optimize the GlobalGiving experience."
“With Atlassian, we've increased efficiency by about 33% and improved visibility and morale. Now work isn't lost and time isn't wasted.”
"The Atlassian platform is widely, deeply rooted across our organization, and we continue to find new advantages, new uses."
"Using Atlassian for collaboration and approvals has shaved days off our development process."
FeaturedCustomers has 1,872,481+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.