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Interactions Case Studies

  • Major telecommunications provider reduces misroutes, improves security with Interactions

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  • Reference Rating
    4.7 / 5.0
    Customer References21 total
    About

    Certainly is a Conversational AI Platform made for ecommerce and customer service. Through their next-generation technology, companies are able to deliver exceptional experiences and scale their growth. Their mission is to fix how companies communicate digitally with people. Change it back to being on human terms.

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    4.7 / 5.0
    Customer References45 total
    About

    Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance. Nearly one in five U.S. borrowers have already engaged with Prodigal during more than 200 million interactions.

  • Reference Rating
    4.7 / 5.0
    Customer References17 total
    About

    Refract empowers Sales Management to identify and immediately improve, costly mistakes, errors and missed opportunities their sales teams make every day. In all sectors, providing coaching and feedback are essential to individual and organisational development. Whether in training, learning or on the job performance providing appraisal – praise, ideas and corrective feedback, is key to improving performance.

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