41 innRoad Testimonials

“Very good program, easy to use, much better then paper and no over-bookings anymore.”

"I really wanted the data to be stored off-site have it be someone else’s responsibility. If our property management system was on a local computer, I’d worry about it crashing."

"In the first year, we had a 100% increase in revenue with innRoad and are about to do it again in 2022. The rates module has helped lower our costs and save weeks of time on a seasonal basis."

"With all the time innRoad saves me. My team has been free to redecorate and create a more fun atmosphere for my guests. InnRoad has been a complete blessing."

"The world was changing and the reservation systems were not changing to meet that demand. innRoad offered us a look into the future and how easy it would be to manage these changes. innRoad customer service is the best I have ever worked with in any industry. Their level of expertise is very high and they understand the hotel business."

"innRoad’s software has been well worth the expense we pay for it. It is extremely valuable to have a system that can manage and track our money and having access to a team you can call if you need any help."

"It’s the only software system that we have found that caters to multiple-property companies without the high technology overhead. All of our satellite locations are able to see what the main office sees, and we can even access it when we are working off-site."

"I find the software very user-friendly and easy to understand. With innRoad we know we can offer better services to our customers, and that alone made the switch well worth it."

"Working with innRoad has freed me up to the more proactive in bettering the property-from spending more time with guests to redesign our pools and expanding offerings."

"innRoad provides capabilities and flexibility that we’ve never had before. Our website has more purpose now with the ability to take direct reservations and our 3rd party channels provide more booking options. Since they’re integrated, we can easily limit reservations to our own site during busy times or open reservations to OTAs when we’re slow. We also don’t worry about overbooking anymore because everything is cloud-based and updates immediately. Being able to respond automatically with email confirmations and thank you messages adds to the professional look and feel of our hotel, which is very important since we don’t want guests to think our quality has changed because we’re an independent hotel now. On a personal note, I used to have to drive back to work at least once a week to help with the computer system, now I can do it from my couch or even on vacation like last summer. One minute I was adjusting a folio, the next putting the phone in my pocket and riding a rollercoaster with the kids."

"If there is one piece of software that I must have, it would be innRoad. Everything else I could do without, but I can’t do anything without innRoad from payment to reservation, it would be really hard to do business without having it."

"I like that with innRoad’s software, we can send out automated e-mails to our guests after they make a reservation. We can rely on innRoad to keep track of our reservations no matter what channel they are coming from. innRoad training and customer service has been excellent. All those I’ve spoken with have been knowledgeable, polite and helpful."

"As a small business/self-employed owner, I have come to trust and rely on innRoad as a partner and look forward to our ongoing, mutual success."

"Deciding to use innRoad didn’t take very long. There were a few requirements for us: We wanted a reservation system that was easy to use; one that provided a platform that ‘spoke’ to third party booking systems we were partnering with (very important); had an updated look and feel to it; and, provided 24/7 help and support. innRoad met all of our requirements! We didn’t look at any other systems!"

"I’ve worked on many different platforms in the hotel industry and this is one of the easiest I’ve ever encountered."