103 InMoment Case Studies

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  • Step into Their Shoes Designing Inclusive, Personalized Experiences with Foot Locker

  • Marks & spencer leverage customer stories to deliver Sustainable value in the international marketplace

  • Westar energy powers business performance by Staying ahead of customer expectations

  • How Chevron Federal Credit Union Reinvigorated an 80-year Commitment to Member Service

  • Reliant is Fanatic About Making Customer Experience Part of its DNA

  • Hawaiian Airlines Achieves First-Class Excellence Through Experience Improvement

  • Finding the Customer Touchpoints to Enhance Their Brand

  • Delivering Authentic Experiences (in Addition to Delicious Pizza)

  • Unifying Customer Experience with a Thoughtful, Innovative Approach

  • Growing Customer Listening and Understanding to Inspire Satisfaction, Loyalty, and Joy

  • Driving Continuous UX Improvement and Customer Advocacy

  • Scaling Experience Improvement Across a Portfolio of Digital Products

  • Creating a Customer Centric Product Roadmap

  • Using In-app Customer Feedback to Triple Customer Loyalty

  • A Unified View of the Customer Journey Drives Experience Improvement Across Functions