The Infinity solution has helped numerous aspects of our business, the most pivotal being the Caller Insight App, which allows us to automatically stamp the marketing source data against our calls in Salesforce. This allows our operators to immediately understand the needs of the caller, which allows them to focus all their time on providing the best service for our customers. Another key benefit is that it automatically attributes the call tracking cost data to the conversion value, which allows us to see our true Return on Advertising Spend.

We first came to Infinity as we were unable to measure how many affiliates calls were being driven into our business. We wanted to view this over a 7 day period and exclude PPC from the mix. Infinity have been an integral part of our digital marketing analysis, as we can now view all marketing activity in one place. This helps us understand the costs of affiliate traffic and the measurement of calls to our Partners.

We were unable to track calls down to a keyword or match type prior to using Infinity. This was the key selling point for us due to their in-depth reporting functionality. Outside of PPC, reporting on affiliate marketing is a core business requirement and Infinity provided an integration with Affiliate Window, which is essential to help us more specifically understand which affiliates are driving conversions.

We've been using Infinity Hosted PBX since December 2013. Really easy to use phone and user management console. The service I have received has been quick and responsive. The Infinity Hosted PBX is a great service. I would highly recommend it!

Working with Infinity has led to big changes on how we spend our budget. It has allowed us to really understand how we are spending our money and put a return on our advertising spend. The Infinity Tracking interface and dashboard is the most intuitive I have ever seen, it has a really nice layout and is very visual, it makes it very easy to pull out stats and using the reporting tools we can decipher and present our activity simply and quickly. Upgrading to the Enterprise Edition just seemed like the next step for us to take, it was a no brainer! The onboarding process was so simple; it felt like there was really nothing for me to do it was that easy! Integrating in with Adobe Adlens was seamless, and has been so reliable. Using the Enterprise features has allowed us to look back through the customer’s journey and evaluate that journey step by step - it’s a really great feature.

Call tracking immediately improved our lead management and gave us specific data on the actual volume of inbound calls being driven from our website to our call centre. Call tracking has given us a much better understanding of our PPC performance and means we can fully optimise our campaigns for peak performance. We can see exactly which campaigns are generating telephone calls, and which are ultimately driving sales.

Infinity offers the best solution for integrated call tracking and reporting. It easily integrates with Google Analytics and AdWords, making it even more valuable, and the dashboard is amazingly flexible when it comes to management and report generation. I love how easy it is to dynamically generate phone numbers, or manually generate a static toll-free or local number on demand. Infinity brings channel teams together and allows you to share cross-channel attribution easily.

The Infinity Portal has provided us with a wealth of information - it's an essential tool for tracking response to our advertising, across all media.

This is an excellent product, really adding insight into campaigns. It can be slightly complicated to set up but thankfully there is an excellent support team on hand to help your integration. They are friendly and always respond very quickly.

Infinity has become an integral part of our business. Thank you for providing such great support.

I highly recommend Infinity as it is allows us to track all of our phone inquiries and tie the success back to marketing efforts. Our Account Manager, Danielle, has been a great resource for questions and we couldn't have done it without her.

Having worked with Infinity for over 2 years now I can hand on heart rate them as one of the best tech providers out there. The technology itself offers an intuitive and friendly user GUI as well as critical functionality which has helped our business drive marketing investment decisions. Combine the hugely rich API / technology solution with strong client facing account managers and a reactive helpdesk and I give you Infinity Tracking.

Infinity is a great pleasure to work with. Good Team and always available for help and quick problems solve. Great system and great people! Recommended!