"The main advantage we see in using Analytics is the opportunity to anticipate customer problems and be proactive instead of reactive in finding solutions to their problems."
"The team was feeling hopeless because we couldn’t see a way forward by way of these useless reports. It was overwhelming and a bit scary. With the old model, we were generating monthly reports but weren't actually controlling the outcome. X-Force Red helped us to take control and drive results."
"This [solution] allows us to be more agile as a business and more responsive to our customers. This has led to improved quality by 50 percent and reduced system downtime by 70 percent over the last three years."
"IBM showed unmatched commitment and technical expertise, and are helping us deliver the flexible solution we need."
“Using cognitive computing, we can provide higher customer service levels and net promoter success while reducing operating costs.”
“We now have the cognitive expertise to match consumers with their perfect trip.”
"With IBM Commerce solutions at the heart of our e-commerce strategy, we can deliver personalized, seamless retail experiences to our customers on any digital channel."
"By working with IBM, new solutions like remote diagnostics and predictability mean we will deliver even better services to our customers."
“We have real-time visibility into what’s happening, and we are then providing that visibility to our customers so that they have more information available. That makes their job easier, especially with their own customers, who are users of the equipment or tenants in the building.”
“Clinicians can now obtain insightful information precisely when they need it most and ultimately improve the quality of care they deliver.”
“Cognitive computing is the future of customer support. We simply can’t scale to meet customer expectations without it.”
"This first study is promising because it suggests a proof of principle for a small step toward this type of knowledge discovery. With more research, we hope to get closer to clinical and therapeutic applications."
"We estimate that IBM Watson Explorer will enable us to accelerate our investigations exponentially."
"We’re all about offering managed services that are reliable, efficient, and always available: IBM Compose enables us to do just that."
"IBM Compose took the hassle of database management off our hands so we could focus on what’s most important to us our product."
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