2978 IBM Testimonials

“[IBM] Instana offers us end-to-end tracing, starting from a customer clicking a button down to a microservice processing requests asynchronously,”

“The Dynamic Rebooking tool finds the best solution for each customer, walks them through the rebooking process, handles the ticket reissue, serves up the boarding pass, and sends a reroute message for their baggage. By giving control back to the customer, we make a positive impact on their experience."

“We selected SAP largely because of the SAP Real Estate module, which caters precisely to our business needs. At a strategic level, we wanted our internal IT team to focus on functionality rather than infrastructure, so we were keen to pursue a cloud-style delivery model. The proposal from Ctac matched our requirements well, and we were confident that Ctac was a good fit because they demonstrated a strong track record of implementations in the Belgian real estate industry.”

"New Zealanders want to bank anywhere, anytime, from any device, and Westpac One puts full Internet banking into our customers' pockets."

"Over two years, we probably got about 900 - 1,000 artifacts in our old library, whereas in three months we have over 2,000 in Blueworks Live."

"IBM showed unmatched commitment and technical expertise, and are helping us deliver the flexible solution we need."

“Using cognitive computing, we can provide higher customer service levels and net promoter success while reducing operating costs.”

“We now have the cognitive expertise to match consumers with their perfect trip.”

"With IBM Commerce solutions at the heart of our e-commerce strategy, we can deliver personalized, seamless retail experiences to our customers on any digital channel."

"By working with IBM, new solutions like remote diagnostics and predictability mean we will deliver even better services to our customers."

“We have real-time visibility into what’s happening, and we are then providing that visibility to our customers so that they have more information available. That makes their job easier, especially with their own customers, who are users of the equipment or tenants in the building.”

“Clinicians can now obtain insightful information precisely when they need it most and ultimately improve the quality of care they deliver.”

“Cognitive computing is the future of customer support. We simply can’t scale to meet customer expectations without it.”

"This first study is promising because it suggests a proof of principle for a small step toward this type of knowledge discovery. With more research, we hope to get closer to clinical and therapeutic applications."

"We estimate that IBM Watson Explorer will enable us to accelerate our investigations exponentially."