2978 IBM Testimonials

"We want our customers who shop online to see the eShop not only as a place for purchases but also as a place for communication and collaboration. One of the ways we enhanced the customer experience was through smarter search capabilities."

“We worked hand in hand with IBM to improve the success rate and significantly reduce false positives. In fact, we know that for certain types of alerts, we have a proven fraud rate of up to 97%.”

"IBM Watson Campaign Automation has enabled us to build segmented buyer personas and achieve 70 percent open rates among our loyalty card holders."

“In order to become the leading wholesaler in Japan, we need a mechanism that can provide more convenience by utilizing the latest technologies—we can’t rely on manual processes alone.”

"With the centralized Apptio platform for cloud financial management, we now have a unified database for technology costs and planning from IT to finance to business departments and management. For a better understanding of cost/value analyses, each role has an individual view of the areas relevant to them. ”

“This increases cost awareness for IT and encourages teams to optimize cloud workloads for maximum profitability."

"It was a humongous thing when we started—to try a digital transformation like this, for a legacy bank like us. I still get goosebumps when I think about the start."

“To comply with the new regulations, we needed to review 7.9 million contracts and confirm whether the customer had ticked the relevant information box, then verify that this matched the information held in our CRM system. This would eliminate the risk of marketing to customers without relevant information, helping us achieve compliance while protecting customer satisfaction.”

“Aksis has been our technology partner for more than a decade. They help us to maintain all of our enterprise content management platforms to the service-level agreements set by our regulators and our customer service metrics. Aksis played a key role in this project, helping us to expertly configure the Datacap solution to ensure that the data validation progressed smoothly.”

"Our partnership was fantastic. When issues surfaced, they were taken seriously and addressed with partnership. We would not have been able to do what we did without IBM’s expertise and leadership."

“We had a 35-year-old COBOL system for HR. We also had one person—the same person that designed it—who was responsible for operations and maintenance. Quite frankly, we were facing a high risk of the wheels falling off the system.”

"The IBM® solution allowed us to create a structure that we can scale to be larger or smaller depending on what’s happening and what we learn about COVID-19."

"I honestly don’t know where we would have been without IBM and the resources and supports they brought to the table."

"IBM has been a game-changer for the Rhode Island Department of Health and for the state on the whole."

“There’s a thirst for data, a thirst for the numbers, a thirst for the science behind the decisions we’re making. But we needed to collect the data first [from disparate sources] and have it prepared in a way that people could digest.”