2978 IBM Testimonials

"The IBM team really did a good job listening to us through the different phases of the process. Ultimately, we felt IBM was the best fit."

“Or even just one non-malicious action by an employee, like clicking on a link they shouldn’t have. And once that back door is open and they’re inside, most companies don’t know they’ve been compromised for over a month. That’s a lot of time to cause some damage.”

"So the IBM tools, like UrbanCode Deploy, UrbanCode Release, they are tightly coupled with the Rational product suite as well. The main advantage of using some of the products is IBM has a vision at an enterprise level."

"When the glowing reviews for the SevOne solution came in from all the teams, we knew we had a winner."

"A unified OMS is the heart of our omnichannel transformation. You need a good heart first and then you can roll out the brains, legs and hands—such as ecommerce, ERP, warehouse management—around it."

“I knew from previous experience that there was a better way to schedule and manage the maintenance of machinery. We looked to transform our working practices to enable proactive, condition-based maintenance, and then move to predictive maintenance as soon as possible. We aimed to significantly improve production reliability, which in turn would improve efficiency and contribute directly to our sustainability goals.”

"Management has seen considerable improvements in processing times, so they are very happy. Cost consistency is also a big improvement so we can deliver better for the business at no extra cost.”

"Well beyond enabling the digitization of our company’s planning processes, this model not only helps our decision-making process but also allows us to view operations in a wider perspective. With all the different scenarios created, it helps us quickly respond to market demand and changing conditions.”

"Each business had its own customer journey. When you purchase a boat insurance product, you go through different journeys than you would if you purchased, say, a landlord’s insurance policy. But all of that customer data sat in separate back office systems. We have quite a large customer base across the UK but we do not have a central CRM.”

"Data was the crux of our challenges, so IBM was definitely the right solution.”

"Chatbot Tinny transforms the customer journey into an effortless and delightful experience. With swift responses, customers can enjoy seamless interactions, quick issue resolution and unparalleled convenience. The chatbot enhances customer satisfaction and creates stronger bonding between Towngas and customers. ”

"We're thrilled to have partnered with Towngas to implement our chatbot solution in their customer hotline center. Our collaboration was driven by our shared commitment to IBM’s cutting-edge technology and exceptional customer service.”

"The digitalization of banking services is driving us towards a greater number of real-time operations."

"Our contact is perfectly familiar with DataPower and our environment. Whenever we encounter difficulties, we speak with him, and he rapidly gets back to us with solutions."

"Having a simple service on an available platform makes it possible [for a small team to deploy] globally technical services with a five-9 take on it.”