"IBM Predictive Maintenance and Quality is a truly holistic development platform. It’s like the best set of Legos available for IoT analytics."
"We’re using deeper, more personalized insights into our customers’ needs to shape every aspect of how we interact with them."
“That put us in a strong position to implement the new International Arrivals Service and MQS very quickly.”
“I knew from previous experience that there was a better way to schedule and manage the maintenance of machinery. We looked to transform our working practices to enable proactive, condition-based maintenance, and then move to predictive maintenance as soon as possible. We aimed to significantly improve production reliability, which in …
"Management has seen considerable improvements in processing times, so they are very happy. Cost consistency is also a big improvement so we can deliver better for the business at no extra cost.”
"Well beyond enabling the digitization of our company’s planning processes, this model not only helps our decision-making process but also allows us to view operations in a wider perspective. With all the different scenarios created, it helps us quickly respond to market demand and changing conditions.”
"Each business had its own customer journey. When you purchase a boat insurance product, you go through different journeys than you would if you purchased, say, a landlord’s insurance policy. But all of that customer data sat in separate back office systems. We have quite a large customer base across …
"Data was the crux of our challenges, so IBM was definitely the right solution.”
"Chatbot Tinny transforms the customer journey into an effortless and delightful experience. With swift responses, customers can enjoy seamless interactions, quick issue resolution and unparalleled convenience. The chatbot enhances customer satisfaction and creates stronger bonding between Towngas and customers. ”
"We're thrilled to have partnered with Towngas to implement our chatbot solution in their customer hotline center. Our collaboration was driven by our shared commitment to IBM’s cutting-edge technology and exceptional customer service.”
"The digitalization of banking services is driving us towards a greater number of real-time operations."
"Our contact is perfectly familiar with DataPower and our environment. Whenever we encounter difficulties, we speak with him, and he rapidly gets back to us with solutions."
"Having a simple service on an available platform makes it possible [for a small team to deploy] globally technical services with a five-9 take on it.”
“In order to become the leading wholesaler in Japan, we need a mechanism that can provide more convenience by utilizing the latest technologies—we can’t rely on manual processes alone.”
"With the centralized Apptio platform for cloud financial management, we now have a unified database for technology costs and planning from IT to finance to business departments and management. For a better understanding of cost/value analyses, each role has an individual view of the areas relevant to them. ”
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