71 Hotjar Testimonials

"Hotjar is like SurveyMonkey, Crazy Egg and a bunch of other amazing tools at the fraction of a price."

"Hotjar is simply delightful! Having so many research tools in one bundle makes life so much easier for me."

“We knew the relaunch would have an impact on our conversion rate. We saw, especially with the UK website, that customers could no longer find what they were looking for.”

“We noticed that customers were having a lot of trouble with the way that our clothing swatches were laid out. We had it where it was just one line, and then there were two arrows on each side of the swatch. So if somebody wanted to look at all of our swatches, they would have to click the right button maybe, like, four or five times, because it would just scroll four swatches at a time.”

"We needed to know what was happening beyond Google Analytics and events in Google. We needed to understand our customers’ experience, their journey—which sections of a page they find useful, which buttons they click, and where their mouse moves. That’s why we started using Hotjar."

“We use recordings and heatmaps with the team to look at journeys, depth of page scroll, and mobile vs. desktop behaviors. Hotjar always throws up unexpected results we use to optimize our pages.”

“One of the standout features of Hotjar is its heatmaps. Being able to visualize exactly where users are clicking, tapping, or scrolling on our landing pages has been eye-opening. This data has enabled us to spot potential pain points or bottlenecks in the user journey, leading to swift improvements and increased conversions.”

"We always try to bundle in some sort of Hotjar methodology to give our clients the spectrum of quantitative and qualitative data. Hotjar—and behavior analytics in general—is nicely placed in the middle to get the best of both worlds."

“Because the testing required participants to leave the client’s desktop website and perform actions offline, like going on their mobiles and using their credit card, these sessions surfaced information the client could not have anticipated.”

"Even when we have a big range within a target profile, we're able to find the right people with Engage."

"If you have a website on the internet, you should probably be using Hotjar. Period."