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HKT TELESERVICES is a world leader when it comes to Business Process Outsourcing (BPO). PCCW’s network of multi-channel engagement centers provide support in English, Spanish, Asian and a variety of other languages, which enables their to communicate with over half of the world’s population. They operate engagement centers in the United States, mainland China, Hong Kong, Panama, the Philippines, and the United Kingdom. This translates to over 10,000 contact center seats that are ready to serve you and your customers.
"It’s great to see HKT Teleservices taking a leadership role and showing how outsourcing service providers must focus attention on the highest standards of compliance and customer interactions."
"HKT Teleservices is over-delivering on the SPH and sales targets. This performance has really helped us lower the cost off acquisition, which is great news."
"I am aware that your team has delivered a strong performance on all the key metrics especially in improving the voice FCR. I am delighted to note that this year, …
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