"I am aware that your team has delivered a strong performance on all the key metrics especially in improving the voice FCR. I am delighted to note that this year, your center was able to maintain high service levels and Customer satisfaction scores despite the increase in the volumes against the forecast. Your team’s efforts in supporting projects like IVR enhancement, 315TS, etc. are much appreciated. By setting these high standards you have strengthened the reputation of Nokia. On behalf of my other Nokia colleagues, I would like to express my sincere appreciation for your commitment and contributions. Looking forward to even greater successes together!"